FAQ

When the realme phone is turned on for the first time or the phone is reset to factory settings, the phone will enter the boot wizard. After the process is complete, you can enter the phone desktop to start official use. Note: The boot wizard may be slightly different for different models, please refer to the actual model and version. 1. Select the language you want to use. 2. Read realme Smart User Agreement, then click I have read and agree to the User Agreement, and then click Next. 3. Read the Terms of Service and click Next. 4. Read Operator service statement and click Agree. 5. Click the available Wi-Fi, or click Skip to enter the desktop and then set. Note: If you are not connected to the network, some of the subsequent steps will be inoperable, you can skip and then set up. 6. Read the Wi-Fi Assistant related functions, and then click Next. 7. Set unlock method, you can also click skip to enter the desktop and then set. 8. Sign in to the HeyTap account, or click later and then set up. 9. Check Recommended for you for a more intimate feature experience, then click Next. Note: If you do not sign in to your HeyTap account, you cannot turn on Cloud services and Find your phone. 10. Quickly import the old phone data into the machine, or click Next and then set. 12. Personalize your phone, set wallpapers, icon styles, fonts, etc. You can also click Next and then set. 13. After completing the above settings, you can use realme UI, click Get started to enter the desktop to complete the first boot settings.

Supported versions: realme UI 1.0 and above versions realme UI R & S & T & Go & U edition: not support Clone Phone. You can use the Google 1 App to back up you data and recover your data on the new phone How to backup and restore data on phone Migration items supported by Clone Phone: 1. realme/OPPO (ColorOS6 or above)/OnePlus (ColorOS11 or above) mobile phone Supported migration items: contacts, messages, call logs, pictures, videos, music, documents, system preferences, app data 2. Other Android Phones Support migration items: contacts, messages, call logs, pictures, videos, music, documents, calendars, and other third-party applications (does not include data and applications that are not compatible with the new phone) 3. iPhone Migrated items supported: Contacts, Calendars, Photos, Videos Note: If the same application exists on the new phone and the old phone, the application data on the old phone will overwrite the new phone after moving. Besides, contacts, messages, call logs, pictures, videos, music, and documents will not be overwritten. Migration items not supported by Clone Phone: 1. realme phone： 1.1 Data related to the model: themes, wallpapers, bus cards, etc. 1.2 Security-related data: face, fingerprint, lock screen password, etc. 1.3 Incompatible apps and data on the new phone: Some apps or data on the old phone are not compatible with the new phone, so these apps or data will not be migrated. 1.4 System clone data: Due to system limitations, all data of the system clone does not support migration. 2. Other Android Phones 2.1 Data relating to phone hardware: bus card, etc. 2.2 Security-related data: face, fingerprint, lock screen password, etc. 2.3 System applications and data: notes, alarm clocks, home screen layouts, themes, wallpapers, settings, etc. 2.4 Other third-party app data: social chat records and cache files, etc. 3. iPhone Only supports migration of contacts, photos, calendars, videos, and other content is not supported. Note: Since iCloud no longer supports cloud migration, the old version of Clone Phone can no longer log in. Please update or download the Clone Phone to the latest version. Link：https://i.clonephone.coloros.com/download Operation steps： 1. Enter the Clone Phone on both the new phone and the old phone. Operation path of realme phone: Tools >Clone Phone. 2. On the new phone, click "This is a new phone" and selects the type of the old phone. 3. If the old phone is not a realme phone, please use the browser of the old phone to scan the QR code on the new phone to install the Clone Phone (if the old phone is a realme phone, ignore this step and go directly to step 4). After the old phone scans the code, click Next on the new phone to wait for the old phone to scan. 4. Open the Clone phone on the old phone, select the phone as the old phone, and scan the QR code on the new phone to complete the connection. 5. Select the data that needs to be moved, click to start the transfer after selection, and the move will be successful after a period of time. Related Articles: How to Transfer data with Clone Phone How to import data from an iPhone to realme devices

Every product from realme comes with a unique IMEI or Serial Number (SN). If you own any realme products, learning where to locate them can be beneficial. Please continue reading to discover where to locate them on your device. IMEI on realme Phones The IMEI contains a 15-digit number that helps identify a product. 1. On your phone, go to [Settings] > [About Phone] / [About Device] > [Status] > [IMEI1]. 2. Alternatively, dial *#06# on your phone dialer to see the IMEI number(s). 3. If your phone is dead or lost, and you need your phone's IMEI, check the phone box and look for the phone's IMEI. SN on all realme Earphones 1. Check on the earphone body: For TWS Bluetooth earphones: The SN is located at the flip of the charging case. For Neckband Bluetooth earphones: The SN is located behind the charging port. 2. Check the bottom of the package box; It's usually placed near the barcode. SN on realme Watch 1. realme Watch Settings: Go to [Settings] > [About] > [Serial Number]. 2. The SN of the Watch can be seen at the back of the package box. SN on realme Pad 1. realme Pad Settings: Go to [Settings] > [About Device] > [Status] > [Serial number]. 2. The SN of the Pad can be seen at the back of the package box. SN on realme Laptop 1. Check through the nameplate label at the bottom of the laptop. 2. Press the "Win + R" keys at the same time to open the "Run" window, enter "cmd", and click "OK"; Enter "wmic bios get serialnumber" to view the SN number.

In order to avoid the loss of phone data, you can backup and restore phone data through local backup or cloud backup. Method 1: Local backup Setting path: realme UI 3.0 & and above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > New Backup. realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > New Backup. realme UI 1.0: Settings > Additional settings > Back up and reset > New Backup. realme UI T & S & R & Go & U Edition: not support local backup Data supported for backup: Contacts, messages, call logs, preference settings (calendar, clock, settings, blocking, etc.), apps (excluding app data). Backup to computer: After the phone is connected to the computer, follow the file saving path to find the corresponding Backup file on the computer, and then save it on the computer. Recovery path: realme UI 3.0 & above versions: Settings > System/Additional settings > Back up and reset > Back up & migrate > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 2.0: Settings > Additional settings > Back up and reset > Back up and restore > Local backup > Select backup files > Select the data you want to restore > Click Start realme UI 1.0: Settings > Additional settings > Back up and reset > Select backup files > Select the data you want to restore > Click Start Note： 1. At this time, the backup file is stored locally on the phone. If you flash the machine or restore the factory settings, the backed-up data will also be cleared. Before the operation, you need to copy the data to other storage devices (such as computers, U disk, etc.) for preservation. 2. If the backup data is on the computer side, please copy the Backup file on the computer to the phone directory that files stored before. Method 2: Google backup realme UI 2.0 & 3.0 & 4.0 & S Edition & T Edition R Edition & Go Edition: 1. On your Android phone, open the Google One app. 2. At the bottom, tap Storage. 3. Scroll to the device backup section. If this is your first phone backup: Tap Set up data backup > Backup now. If this isn't your first phone backup: Tap View/Show details > Backup now. 4. To see your backup settings, tap Manage backup. realme UI 1.0: Settings > Additional settings > Back up and reset > Google backup Data supported for backup: App data, Call history, Contacts, Settings SMS messages Pictures and videos, MMS messages Recovery path: When you add your Google Account to a phone that's been set up, what you'd previously backed up for that Google Account gets put onto the phone. To restore a backed-up account to a reset phone, follow the on-screen steps. For more help, get help from your device manufacturer. Your photos and videos are already available in Google Photos. But you can restore the rest of the data you backed up while you set up your new phone for the first time or after a factory reset. At setup, to restore your data, follow the on-screen steps. The process can take up to 24 hours.

Feature Introduction: With the theme of vibrant vitality, we aim to enhance the comfort and detailed quality of familiar system interfaces through clear hierarchy, natural light and shadow, and refreshed icons, thereby reshaping a universally natural aesthetic. Natural Texture (Gaussian Blur + Dual-layer Blending + Diffuse Shadows) Description: Simulates the natural light and shadow texture of the real world, enhancing depth perception for a more comfortable and harmonious visual experience, and improving aesthetic appeal. Scenes: Lock screen notifications, notification center, control center, desktop folders, multitasking interface backgrounds, sidebars, and the "negative one" screen. Scientific Rounded Corners Description: Defines the hierarchy and rounding of UI elements based on their prominence and proximity to the user: the closer and more prominent the element, the larger the rounding, which increases content recognition efficiency and focus. Overall shapes become softer, with smooth and natural transitions. Typical Scenes: Confirmation pop-ups, live alerts, notification center, control center, pop-ups, multitasking, and the "negative one" screen. New Icon Design Description: Utilizes natural and realistic metaphors for colors and shapes, while refining the design of icons; ensures a minimalist style while making meanings clear and aligned with user cognition. Scenes: 47 desktop icons updated, over 2000 system icons updated, covering all system scenes including control center, desktop, settings, and live alerts. Luminous Motion Effects Integrates light and shadow changes with visual effects in key system scenes, establishing a unified dynamic design language to enhance the user's sense of ritual and enjoyment of operation. Description: It combines user journey insights with restrained ripple effects in high-frequency scenarios, such as water particle dissipation effects. Scenes: Ripple effects during boot-up guide to the desktop, fingerprint unlocking/payment, and charging on the lock screen; water particle dissipation effects when moving desktop icons and pulling down the notification/ control center.

The three lights feature varying color temperatures. By adjusting the brightness of their flash beads, you can blend these temperatures to achieve enhanced shooting effects.

If the speaker accidentally gets wet for a short period of time and the components are not damaged, you can turn on Eject water from speaker, and then shake the mobile phone to speed up the drainage of water droplets from the sound outlet. Supported models: realme 14 Pro 5G, realme 14 Pro+ 5G Path: Settings > realme Lab > Eject water from speaker FAQs: Q: Noise during playing music if realme 14 Pro Series gets wet. A: Hello! If the speaker of your device gets accidentally wet briefly and its components remain undamaged, you can follow the path to remove the water. "Settings > realme Lab > Eject water from speaker". Subsequently, gently shake the phone. This action will help accelerate the drainage of water droplets from the sound outlet. After completing these steps, the speaker should be normal.

Supported Models: realme 14 Pro 5G, realme 14 Pro+ 5G Introduction: *ArmorShell™ refers to the highly acclaimed ArmorShell ™ Protection, which brings comprehensive safety protection to mobile phone through robust anti-drop design and sufficient internal cushioning design, and has passed the military regulation level impact resistance certification ( MIL-STD 810H impact resistance standard ), further improving its durability. Of course, in daily use, we should try our best to avoid using sharp objects to impact mobile phone or fall from a height, so as not to cause irreparable damage.

Q1: What materials are used for the battery cover of the realme 14 Pro 5G/realme 14 Pro+ 5G Pearl White? The battery cover of the realme 14 Pro 5G/14 Pro+ 5G Pearl White version is made of a special material called ice-cooling color-changing fiber, which supports the ice-cooling color-changing function. Based on test conditions in the realme laboratory, when the temperature of the entire device is 16°C or below, the back cover starts to change color. The lower the temperature, the faster the color change, and the degree of color change will gradually deepen as the temperature drops. The color display intensity and the fading time of the entire device are affected by changes in the environment and the temperature of the entire device. Please refer to actual experience. Q2: Tips for Extending the Color-changing Life of the Pearl White Battery Cover for the 14 Pro Series To prolong the color-changing life of the Pearl White battery cover for the 14 Pro series, avoid exposing it to intense sunlight and consider using a solid-color protective case when not in active use. These measures can help maintain the effectiveness of this unique feature for a longer period.

The Pearl White Version is jointly designed by realme and Valeur Designers Design Studio. The back cover of the mobile phone adopts a unique processing technique, which makes each back panel different, presenting different pearl textures and making every mobile phone unique and exclusive.