FAQ

Purchase Channel Mobile/AIoT/Tablet TV Laptop realme.com (official website) 10 Days 10 Days 10 Days Offline / Retail Stores 10 Days 10 Days 10 Days E-Commerce 10 Days 10 Days Note: 1. After testing the products, the service center will collect the broken unit. 2. If the device is purchased from the official website or realme store, once the replacement request is submitted, an exchange order will be auto-generated and sent to the customer’s registered address. You can track the order information in the "My Order" tab on realme.com. 3. For replacements, the realme offline team will use either the invoice date or activation date which is recent.

There are 5 realme Care+ Plan Purchase Channels: 1. realme.com – from Product Page Link or realme care+ online 2. Flipkart.com – from Product Page 3. Offline / Retail Stores – from Authorized Stores 4. realme Exclusive Service Centers 5. Write to realmecare@servify.in along with the product invoice. Related Articles: How to activate realme care+ plan How to claim realme care+ plan

If the order dispatch time is within 48 hours, contact realme Customer Service Support to request an update. Visit to learn how to check the dispatch time. If the order has been dispatched for over 48 hours, it's nearing delivery and can't be modified. Please monitor the delivery status closely. Note: 1. Delay delivery might happen due to address change and contact number. 2. The invoice will display the original order details, not the updated ones. Related Article: How to cancel the order realme

Please check the mentioned scenario: If a newly purchased device is not working, there is any technical fault like screen not on, camera issue, software issue, earphone jack issue, or something functional. In case of any functional issue with the product, we request you to visit the nearest realme authorized service center with the defective device, box, all tags/manuals, and original invoice where the service engineers will inspect your product and issue a DOA certificate. The product is eligible for replacement within 10 days from the activation date or Invoice date whichever is earlier. Beyond which the replacement will not be processed it will be considered under usual warranty repair.

Hi, realme fans. Please follow the below steps to apply pickup & drop repair service. 1. Go to realme Official website, click Support 2. Scroll down to online help and click Pickup & Drop Repair Service 3. Choose Apply Now and fill the required information and click submit Hope this can help you!

Hi, realme fans realme shares a clear fee schedule below for out of warranty cases, you can estimate the cost according to different scenarios. Generally, the repair cost consists of labor fee, spare parts fee, and on-door service may require other charges. Note: this formula only considers routine maintenance activities, minor repairs, and the cost of parts. Out of Warranty Labor Charge Note: a. AII charges are exclusive of taxes. (GST Applicable) b. The charges above are applicable for labor only. c. No charges are required for in warranty cases. Service Type Repair Without Part consumed Any Part consumed repairs Return Without Repair Software installation Software upgrade Clean & Adjustment Mobile 150 INR 150 INR 150 INR 350 INR 100 INR iOT 150 INR 150 INR 150 INR 350 INR 100 INR Tablet 150 INR 150 INR 150 INR 350 INR 100 INR Laptop 400 INR 400 INR 400 INR 750 INR 100 INR TV Model Out of Warranty Labor charges Other Charges (Only if applicable) Installation/ Re-Installation Repair Transportation charge (Applicable only for Panel or Full TV replacement - OOW case) Conveyance charges (Applicable only for above 20Km distance from ASC Base location - OOW case) 32" 400 INR 550 INR 299 INR INR 2/- per km (above 20 Km) 43" 400 INR 550 INR 499 INR INR 2/- per km (above 20 Km) 50" 500 INR 750 INR 499 INR INR 2/- per km (above 20 Km) 55" 500 INR 750 INR 799 INR INR 2/- per km (above 20 Km) Spare parts fee of realme devices, please click realme Spare Parts Price to check. Hope this can help you to clear up your confusion about the price!

1. Order not confirmed but the money is deducted We apologize for any inconvenience caused. Please contact realme Customer Service team for further help, we will investigate the issue and provide a solution shortly. 2. Order Confirmed A. Before shipping For confirmed but not shipping orders, you can cancel the order directly and refund. realme will initiate the refund within 1-2 working days after that and the refund should be typically processed within 5-7 business days through the same payment method as the order. B. After shipping but before taking delivery Once the order was shipped, you can not cancel it through the cancel button. You can directly reject the delivery when the order was reaching to the local address and realme will initiate the refund when the order reached our warehouse and do the checking within 1-2 working days. The refund processing from the payment platform would take 5-7 working days. C. After taking delivery Once the order is delivered, it cannot be returned. It includes the condition of the box in even unopened condition. If you have received a wrong or damaged product, please connect with our Customer Service team at orders.in@realme.com within 24 hours from the time of delivery. Related Articles: How to cancel the order How to Claim Warranty for realme Products

1. Login to your realme account, choose My Order and tap the Order No for more details about the order status and logistics. 2. At the top of this page, you can check the order status. At the bottom, tap the Tracking details to see the logistics of the device.

What is realme VIP Program? The new membership program is a loyalty program by the realme store. It is a beneficial program for all the users of realme. On this platform, the users will be gaining experience points by shopping on the official realme website and store, by performing some tasks and it'll improve their user level. The higher levels will bring more benefits for the users. Benefits of the Membership: - Free Shipping (on orders above ₹500 spent) - Birthday Gifts (get delivery on the day of your birthday) - Prime Coupons (exchange realme coins for different discount coupons) - Early access (get priority buying and shipping) and many more. HOW TO JOIN IN? Joining realme VIP is absolutely free and effortless! If you're new to realme, just sign up on realme.com HOW TO UPGRADE YOUR MEMBERSHIP TIER? Once you've successfully registered on the realme official store, you automatically become a prime tier member. But the journey doesn't end there! You can level up your membership by completing various tasks. Here are the details: Tasks to earn Experience Points include shopping, logging in regularly, commenting, sharing products, checking in, and writing reviews. FAQ: 1. How can I join realme VIP? You can join realme VIP by completing the registration process and logging into your realme official store account. 2. What are Membership Experience Points? Experience Points help you upgrade your membership and can be earned through registration and purchases on the realme store. 3. Are there any time requirements on orders for joining realme VIP? No, there are no specific time requirements. 4. Do realme VIP Exclusive coupons apply to multiple accessories in a single order? These coupons are applicable to designated realme VIP accessories. However, in a single order, only the most expensive accessory will be discounted, and only one coupon can be used. 5. Can I transfer my realme VIP to others? No. realme VIP memberships are non-transferable 6. Can I have multiple realme VIP accounts? No, each realme account can be linked to only one realme VIP membership 7. How long does a realme VIP membership last? A Leap Up Club membership has no expiry date. 8. What products does realme VIP cover? The list of covered products can be found on our website and will continue to expand with the release of new products

ADLD (Accidental & Liquid Damage Protection): Effective for 1 year starting 7 days after purchase. Example: If you purchase the Accidental & Liquid Damage Protection Plan on 1st Jan 2023, it will be effective from 8th Jan 2023 to 1st Jan 2024. SDP (Screen Damage Protection): Valid for 1 year starting 7 days after purchase. Example: If you purchase the SDP (Screen Damage Protection Plan on 1st Jan 2023, it will be effective from 8th Jan 2023 to 1st Jan 2024. EW (Extended warranty): Coverage begins immediately after standard warranty expiration and lasts for 1 year. Example: If the product manufacturer warranty of 1 year ends on 1st Jan 2024, then the EW plan will be effective from 2nd Jan 2024 to 2nd Jan 2025. Note: all those plans need to be purchased within proper timelines. Particulars EW SDP ADLD Allowed to be Purchased within Within 270 days Same day or within 3 days of activation Same day or within 3 days of activation