FAQ

Causes: 1. If the earphones are not used for a long time, the battery life will be reduced. 2. The earphone volume is set too high, or the earphone is in noise reduction mode for a long time. 3. In complex magnetic field environments (such as railway stations, subway stations, microwave ovens, etc.). ) or the earphones and the phone are blocked by obstacles, which will affect the battery life. 4. The ambient temperature is too low, resulting in rapid power consumption. Solutions: 1. If the earphones are not used for a long time, the battery life will be reduced. If you do not use the earphones for a long time, it is recommended that you charge and discharge them regularly. 2. Excessive volume of the headphones will not only affect the battery life but also affect your health. It is recommended to turn down the volume when using the earphones for a long time. 3. If the earphone is in noise reduction mode for a long time, it will increase power consumption. It is recommended to turn off the noise reduction in a quiet environment. 4. Don't worry. This phenomenon is normal. It is recommended that you use the earphone away from magnetic field environments. 5. The ambient temperature is too low, resulting in rapid power consumption. This phenomenon is normal. It is recommended to use the earphones at room temperature. If the problem persists, please bring your products and purchase vouchers to your nearest realme Customer Service Center for inspection. Note: Any electronic product will lose battery power during use. The longer the earphones are used, the more the loss will be. The battery life will be shortened with the long usage time, which is a normal phenomenon.

If your earphone one side is not working, it is recommended that you perform the following troubleshooting steps: Wired earphones: 1. Please switch to other sources to test it. If switching to other sources is normal, it may be a problem such as the Source or App. 2. Please check if there is any dust or foreign matter in the earphone hole. This may cause poor contact. If there is dust or foreign matter, you can try to clean the earphone hole with a clean, soft brush. 3. That the earphone is not fully plugged in may cause noise or silence. For example, the phone is equipped with a protective case, which prevents the full insertion of the earphones, and there is no sound from the earphones. Please try after you unplug the earphones again. 4. The interface, wire, coil, etc. where the current will pass is damaged, which will cause the earphone to be silent or have current noise. Please use new earphones. Neckband earphones: 1. Go to Phone Settings > Bluetooth to check the connection status of the earphone. 2. Please refer to the earphone upgrade guide to upgrade the firmware to the latest version. 3. Please confirm whether the power of the earphone is sufficient. You should charge the phone for at least 10 minutes and try again. 4. Please upgrade your phone to the latest version. 5. Check if there is dirt at the earphone USB port. Repeat plugging and unplugging several times, then use a cotton swab to clean the dirt. 6. Reset the earphones and check again. Refer to Article: How to reset the realme earphone? True wireless earphones: 1. Click phone Settings > Bluetooth to check the earphone connection status. If you cannot connect, please refer to realme bluetooth earphone suddenly disconnected or connected to other devices to other devices to troubleshoot the problem. 2. Please refer to the "realme Earphones Firmware Upgrade Guide" to upgrade the earphone firmware to the latest version. 3. Please upgrade your phone to the latest version of realme UI. 4. After taking out the dual earphones, put them into the case separately, and check whether the indicator light is on when the single earphone is put into the case. If the indicator light is off, the charging contacts of the earphone are in poor contact. Please clean the contacts before placing them in the charging case. 5. After taking out the dual earphones, put them back into the charging case and close the cover, reopen the cover after 5 seconds, and try to take out the earphones. 6. Please refer to "How to reset the realme earphones ? " to restore the earphones to factory settings and then re-pair and connect to the phone for use. If the problem still exists, please bring the purchase certificate to the nearby realme customer service center for help. Related Articles: How to maintain the earphone Bluetooth earphones Mic (microphone) not working

Causes: 1. If the earphones are not used for a long time, the battery life will be reduced. 2. The earphone volume is set too high, or the earphone is in noise reduction mode for a long time. 3. If the earphone is in noise reduction mode for a long time, it will increase power consumption. 4. In complex magnetic field environments (such as railway stations, subway stations, microwave ovens, etc.). ) or the earphones and the phone are blocked by obstacles, which will affect the battery life. 5. The ambient temperature is too low, resulting in rapid power consumption. Solutions: 1. If the earphones are not used for a long time, the battery life will be reduced. If you do not use the earphones for a long time, it is recommended that you charge and discharge them regularly. 2. Excessive volume of the earphone will not only affect the battery life but also affect your health. It is recommended to turn down the volume when using the earphones for a long time. 3. It is recommended to turn off the noise reduction in a quiet environment. 4. Don't worry. This phenomenon is normal. It is recommended that you use the earphone away from magnetic field environments. 5. The ambient temperature is too low, resulting in rapid power consumption. This phenomenon is normal. It is recommended to use the earphones at room temperature. If the problem persists, please bring your products and purchase vouchers to your nearest realme Customer Service Center for inspection. Note: Any electronic product will lose battery power during use. The longer the earphones are used, the more the loss will be. The battery life will be shortened with the long usage time, which is a normal phenomenon.

Wear detection mode in earphones is a feature that allows the earphone to sense whether you are wearing it or not, and to automatically pause or resume the music playback accordingly. Supported models: realme Buds Air, realme Buds Air Pro, realme Buds Air 2, realme Buds Air 3, realme Buds Air 5, realme Buds Air 5 Pro, realme Buds Air 6, realme Buds Air 6 Pro Path: realme Link > Select the earbuds card > Earbuds details > In-ear detection/wearing detection.

How to connect realme watch to phone？-Video guide link: https://www.youtube.com/watch?v=EHwnhFkxgzw 1. Long press the power button to turn on the watch, select the language, and enter the pairing mode (QR code interface). 2. Download and install realme Link App on your phone, register the realme Link account and log in according to the instructions. 3. Connect the watch and bind it to the phone. ① Click the "+" sign in the upper right corner of the realme Link App. ② Select the watch to bind or use the scan code in the upper right corner to pair the phone. (scan the QR code on the watch) ③ During the binding process, the pairing page will appear on the watch, select “√”. ④ "√" is displayed on the phone and watch, indicating that the binding is successful. ⑤ After the IOS system device is bound, the following prompt will appear, please select "Pair", otherwise, the message reminder function cannot be used. ⑥ After the Android device is bound, the following prompt will appear on the watch and mobile phone. Please select "√" on the watch. And tick "Allow access to contacts and call records" on the phone, then select "Pair". Otherwise, you cannot use the watch to make calls. 4. This completes the whole binding and connection, and then watches and apps can be used freely. Note: Different watch models have slightly different pairing pages, but the pairing steps are the same.

Dual device connection The dual-device connection function allows the earphones to connect to two different devices at the same time and quickly switch between the two devices. Dual device switching The dual-device switching function connects the headset to two different devices and quickly switches between them. In the same situation, dual device connection switches audio faster. Related Articles: How to use Dual channel acceleration What is the Dual-device connection? How to use

The battery life of the watch is based on the power consumption mode, and the battery life may vary in different conditions, such as turning on AOD, automatic blood oxygen detection, automatic pressure detection, long-term outdoor sports, etc. Problem causes 1. The speed of power consumption is related to the frequency of use of the watch. If you frequently raise your wrist to brighten the screen or receive the message reminder frequently, it will lead to faster power consumption. 2. Because the watch will continuously acquire, detect and calculate various sports data in the sports mode, the device will consume a lot of power during exercise, which will cause fast power consumption. 3. If the product is not powered on for a long time, or if the product is not powered up in time after a low-power shutdown and is placed for a long time, the battery capacity will easily decay, making the product’s battery life worse. 4. During use, it is not noticed that the product needs to be charged at 5V voltage, but a high-power charger is used to cause the capacitor to be broken down. After the capacitor is broken down, it will cause abnormal power consumption and lead to fast power consumption. Solution: 1. Turn on sports mode when exercising. 2. Keep the watch battery powered or powered off when not in use. 3. Use a 5V adapter for charging. 4. Restart the watch and confirm whether the watch battery draining issue has been solved. If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized realme Service Center for assistance.

Introduction: realme Watch S2 with ChatGPT 3.5 is your distinctive smart personal assistant. You can voice to it almost all the requests in life, including complicated questions, while others with google assistant or Siri can not answer. How to Use it: 1. Connect your realme Watch S2 on your phone with realme Link App. 2. Press the multi-feature Button to enter the App Menu. 3. Click this AI icon to start a dialogue. 4. It will also show on realme Link App.

Supported Models: realme Watch S2 (only support phone local music) Setting method: In the realme Link app, click Device card > More functions > Music > tap Add Music. Select local music files and confirm to add them. Wait until the transmission is completed. Related Articles: realme Watch S2 Detailed User Manual AI Personal Assistant on realme Watch S2

This feature supports two-way voice calls. This feature supports bilateral real-time voice calls. Steps: 1. Connect your realme Smart Cam by realme Link. 2. Click call icon to speak to your home. Related articles: How to share the detail with an Android or iOS phone of realme Smart Cam 360° How to pair realme Smart Cam 360°