realme DOA Replacement Policy

Note: 

1. After testing the products, the service center will collect the broken unit.

2. If the device is purchased from the official website or realme store, once the replacement request is submitted, an exchange order will be auto-generated and sent to the customer’s registered address. You can track the order information in the "My Order" tab on realme.com.

3. For replacements, the realme offline team will use either the invoice date or activation date which is recent.