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Please enter your IMEI number
Please input your 15-digit IMEI number.
How to find your IMEI number?
Extended Warranty
Extended Warranty (EW) offers extending factory warranty of the mobile phone. The user can request to repair the mobile phone for free for its manufacturer issues.
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Tips

If you want to purchase，please go to the nearest service center. Click here to check service centers.

Screen Damage Warranty
Screen Damage Waranty (SDW) offers to replace the mobile phone screen for free for its damages caused by accident drop, crack, or breakage before the plan’s expiration date (1 time claim).
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Tips

If you want to purchase，please go to the nearest service center. Click here to check service centers.

realme Care
Care package includes Screen Damage Warranty and Extended Warranty. (6 months or 1 year)
Buy Now Learn More
Tips

If you want to purchase，please go to the nearest service center. Click here to check service centers.

realme Care +
Care+ package includes 1 year Accidental Damage Warranty and a 1 year Extended Warranty.
Buy Now Learn More
Tips

If you want to purchase，please go to the nearest service center. Click here to check service centers.

Accidental Damage Warranty
This coverage includes incidents where the product experiences malfunctions outside the scope of warranty due to accidental drops, collisions, pressure, or liquid ingress during normal usage (excluding self-disassembly or intentional damage by the user).
Buy Now Learn More
Tips

If you want to purchase，please go to the nearest service center. Click here to check service centers.

FAQs
How to find your IMEI number?

1.Go to [Settings] > [About Phone] > [Status] > [IMEI 1]
2.Check the bottom of the phone box
3.Dial *#06# or *#66# on the keypad
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Please make sure that your device was purchased from the realme official channel.
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Note:
If you can't check the information with the correct device IMEI number:
  • Please make sure that your device was activated;
  • Please confirm whether the purchase channel is an official authorized channel;
  • If you still cannot get the check result, please contact realme customer service team.

Check Result

Product IMEI
864098063198658
Product Model
xx
Estimated Warranty Expiration Date
xx
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Warranty Status
Extended Warranty
Extended Warranty (EW) offers extending factory warranty of the mobile phone. The user can request to repair the mobile phone for free for its manufacturer issues.
Learn More

Please check the warranty service on the day after you purchase the phone. If your phone can be used normally but you still cannot find the warranty information, please contact the realme customer service center to solve the problem.

Warranty Period
Warranty Code
Unpurchased
Pending
Effective
Uneffective
Used
Expired
Accidental Damage Warranty
This coverage includes incidents where the product experiences malfunctions outside the scope of warranty due to accidental drops, collisions, pressure, or liquid ingress during normal usage (excluding self-disassembly or intentional damage by the user).
Learn More

Please check the warranty service on the day after you purchase the phone. If your phone can be used normally but you still cannot find the warranty information, please contact the realme customer service center to solve the problem.

Warranty Period
Warranty Code
Unpurchased
Pending
Effective
Uneffective
Used
Expired
Screen Damage Warranty
Screen Damage Waranty (SDW) offers to replace the mobile phone screen for free for its damages caused by accident drop, crack, or breakage before the plan’s expiration date (1 time claim).
Learn More

Please check the warranty service on the day after you purchase the phone. If your phone can be used normally but you still cannot find the warranty information, please contact the realme customer service center to solve the problem.

Warranty Period
Warranty Code
Unpurchased
Pending
Effective
Uneffective
Used
Expired
realme Care
Care package includes Screen Damage Warranty and Extended Warranty. (6 months or 1 year)
Learn More

Please check the warranty service on the day after you purchase the phone. If your phone can be used normally but you still cannot find the warranty information, please contact the realme customer service center to solve the problem.

Warranty Period
Warranty Code
Unpurchased
Pending
Effective
Uneffective
Used
Expired
realme Care +
Care+ package includes 1 year Accidental Damage Warranty and a 1 year Extended Warranty.
Learn More

Please check the warranty service on the day after you purchase the phone. If your phone can be used normally but you still cannot find the warranty information, please contact the realme customer service center to solve the problem.

Warranty Period
Warranty Code
Unpurchased
Pending
Effective
Uneffective
Used
Expired
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