Problem phenomenon:
Low sound or inconsistent sound issues for wired earphones
Solution:
1. Please try using different sources to test the earphones. If using different sources works properly, the issue may be with the source or the app.
2. Check for any dust or foreign objects in the earphone jack, as this can cause poor contact. If you find any dust or foreign objects, you can try cleaning the earphone jack with a clean, soft brush.
3. The earphones may not be fully plugged in, which can cause noise or sound issues. For example, if your phone has a protective case that prevents the earphones from being fully inserted, you may experience no sound. Please try unplugging and re-plugging the earphones.
4. If the earphones are producing noise or other sound issues, it's possible that the port, wire, or coil where the current passes through is damaged. In this case, using new earphones may be necessary.
If the problem still exists, please bring the purchase certificate to the nearest authorized realme Service Center for help.
