If your phone is experiencing a black screen, blank screen, or is frozen/crashed, follow these troubleshooting steps:
1. Update Your System Version:
Ensure your phone is running the latest software version. If your app isn't compatible with your current system version, update it. If the black screen occurs only in a specific app, consider updating, uninstalling, or closing that app.
2. Force Restart:
If your phone is unresponsive, perform a force restart by pressing and holding the power button and the volume up button simultaneously for 10-15 seconds until the device restarts.
3. Charge Your Phone:
Connect your phone to a charger and let it charge for at least 15-30 minutes. A completely drained battery can sometimes cause a black screen.
4. Check for Physical Damage:
Inspect your phone for signs of physical damage or water exposure. If the black screen appears after damage due to external forces (like collision or liquid exposure), consider bringing the phone to a service center for assessment.
When to Seek Professional Help
If the problem persists after trying these steps, it may indicate a hardware issue. Please visit the nearest realme Service Center for support.
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