Download App to Unlock More Benefits.
Download App

How to fix display not waking up with incoming calls issue

Update Time: 2024-12-26 16:22:48

Problem phenomenon:

When a call comes, the screen doesn't turn on, and it returns to normal after pressing the power button


Problem cause:

1. The third-party screen protector blocks the distance sensor;

2. The system function is abnormal;

3. The distance sensor of the phone is abnormal;


Solution:

1. Please remove the third-party screen protector and try again.

2. Restart your phone and try again.

3. Please try to reset the factory settings.

realme UI 6.0 : Settings > System & updates > Back up and reset > Reset Phone > Erase all data.

realme UI 5.0 & 4.0 & 3.0: Settings > System/Additional  Settings > Back up and reset > Reset Phone > Erase all data.

realme UI 2.0 & 1.0: Settings > Additional Settings > Backup & Reset > Erase all data(factory reset) > Erase all data.

realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Erase all data.


If the above steps cannot solve your problem, please bring the purchase certificate to the nearest customer service center for inspection and processing.

Thanks for your feedback
Please tell us how to help you better
0/300
Didn't find what you were looking for Please contact us.
Choose your market
Products may have different prices and availability based on market
Asia-Pacific
Europe
Middle East and Africa
Latin America
Other Regions