The passwords of App Lock, Hide apps, and Private Safe are unified with the privacy password. If you forget the privacy password, please follow the following methods to get help:
1. Enter the password reset page
When entering App Lock, Hide apps, and Private Safe, if the password is incorrect, the Forgot Password option will pop up. Click on Forgot Password, and a password recovery window will pop up.
2. Enter the reset interface according to the security question.
2.1 Reset via security question
After entering the answer to the security question and verifying that it is correct, the reset privacy password interface pops up, and you can reset the password.
2.2 Reset via secure email
Enter the correct email name, and a verification code will be sent to the secure email address. After filling in the received verification code and verifying that it is correct, the reset privacy password interface will pop up, and you can reset the password.
2.3 Reset via linked account
Enter the cloud service account password or your linked account password, and after the verification is correct, the reset privacy password interface pops up, and you can reset the password.
If you want to use the privacy password function again, you can try to reset the phone. But resetting the phone will erase all data, it is recommended that you back up your device in advance.
Note:
1. You need to set a security question before you can create a privacy password. This is a mandatory step and you cannot skip it. You will not be able to proceed to the next step until you tap the checkmark in the upper right corner.
2. Setting a security email or account is optional. If you don’t set them when you create your privacy password, you will not see them as options to reset your password when you click Forgot Password.
If the above methods cannot solve your problem, please back up your data and reset factory settings.
Related articles:
How to reset the phone to factory settings
