1. Order not confirmed but the money is deducted
We apologize for any inconvenience caused. Please contact realme Customer Service team for further help, we will investigate the issue and provide a solution shortly.
2. Order Confirmed
A. Before shipping
For confirmed but not shipping orders, you can cancel the order directly and refund. realme will initiate the refund within 1-2 working days after that and the refund should be typically processed within 5-7 business days through the same payment method as the order.
B. After shipping but before taking delivery
Once the order was shipped, you can not cancel it through the cancel button. You can directly reject the delivery when the order was reaching to the local address and realme will initiate the refund when the order reached our warehouse and do the checking within 1-2 working days. The refund processing from the payment platform would take 5-7 working days.
C. After taking delivery
Once the order is delivered, it cannot be returned. It includes the condition of the box in even unopened condition.
If you have received a wrong or damaged product, please connect with our Customer Service team at orders.in@realme.com within 24 hours from the time of delivery.
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