1. Preview or take pictures in low light environment
In low light conditions, the light is insufficient, and the exposure of the phone is insufficient. The frame rate of the preview screen is reduced, which causes the camera preview interface to freeze. It is recommended that you take pictures with good lighting or set the flash to always bright when taking pictures
In low light conditions, the light is insufficient and the picture rendering effect is poor. When taking pictures, the phone needs to optimize the picture quality. The shooting time is slightly longer and you may feel stuck. It is recommended that you turn on the flash and click the screen to manually focus, which can reduce the optimization of phones
2. Check the battery of the phone
When the power of the phone is lower than 20%, in order to prolong the battery life, the performance of the phone will be limited. As a result, the problem of freezing occurs when taking pictures and videos. It is recommended that you charge in time to avoid affecting your normal use
3. Check if third-party camera software is installed
If your phone has third-party camera software, try uninstalling such apps. There may be conflicts between such software and the built-in camera of the phone, which may cause the operation to freeze
4. Clean up the phone cache
If there are many apps running in the background and the processor load is high, which causes the camera to freeze when taking pictures. Please clear the phone cache: Go to the recent taskbar interface and click Clear Background Applications.
5. Clear camera data
You can long press the camera to enter App Info > Storage usage > Select Clear Data to clear the data. (this operation will not delete the photos, but will restore the parameters in the camera to the default values)
6. Clear phone storage space
It may be that the system caches too much data and the phone is not running well. It is recommended that you clear your phone storage and try again: Open Phone Manager > Clear Storage, clear the cache, shut down and restart the phone.
If the problem still exists after the above operations, please back up important data and go to the realme Customer Service Center with the purchase certificate for inspection.
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