I. Problem causes
1. Non-original Accessories: Using non-original or damaged chargers and data cables leads to slow charging.
2. Temperature Sensitivity: Ideal charging temperature is between 16°C and 35°C. Charging outside this range can reduce charging speed due to lithium battery properties.
3. Background Activity: Charging while using the phone or with high power consumption apps running decreases the charging current. Increased phone temperature during use further slows charging due to built-in protection mechanisms.
4. Physical Obstructions:
Phone cases can hinder heat dissipation, leading to slower charging.
Foreign objects in the charging port or improper insertion of the charger can also impact charging speed.
II. Solution
1. Use Ori
ginal Accessories: Always use the original charger and data cable for optimal charging speed.
2. Maintain Proper Conditions: Charge your phone within the recommended temperature range (16°C - 35°C).
3. Avoid Using Phone While Charging: For optimal charging, refrain from using the phone during charging. If slow charging occurs with the screen off, clear background apps or restart the device.
4. Troubleshooting Steps:
Remove Phone Case: If applicable, take off the case while charging to improve heat dissipation.
Inspect Charging Port: Check for dirt or debris. Clean the port gently with a soft cloth or cotton bud, or visit a service center for professional cleaning.
Ensure Secure Connections: Verify that the charger and data cable are securely inserted; re-plug if necessary.
Update Software: Regularly check for system updates in Settings > Software Update to enhance performance and charging efficiency.
If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized realme Service Center for assistance.
Related Articles
