Problem phenomenon:
The signal of the phone card is normal, and the data cannot be used to surf the Internet.
Solutions：
1. Check the phone's balance.
You can call your operator to check if you have enough credit to use the Internet normally on your phone.
2. Check the phone settings.
Confirm whether the mobile data is turned on, pull down the notification bar > check whether the mobile data is turned on.
Confirm whether the default network card is correct, go to Settings > Search" Default Internet access" in the search bar > Default Internet access, and select the correct network card.
Confirm whether the APN settings are correct, go to Settings > SIM card & mobile data/Mobile network/ Network & internet > click the corresponding SIM card > Access point names > two dots in the upper right corner > Reset access points.
3. Check the network.
If you are using a 5G phone, please turn off 5G and try again. The 5G network is still in the early stage of construction, and there are 5G network compatibility problems in some areas, resulting in the phone being unable to access the Internet after turning on 5G. You can turn off the 5G switch and try and go to Settings > SIM card & mobile data/Mobile network > 5G, turn off 5G, and try again.
Restart the phone and try again. Sometimes a temporary network failure will result in the inability to access the Internet through data services. Turn on the airplane mode or restart the phone to see if it can be recovered.
Please try after changing the current location. It is recommended that you compare the surrounding phones with the same operator's SIM card. If this phenomenon occurs, it may be that the network quality of your location is poor and that you cannot access the Internet. You can restore it after changing to another place.
It is recommended that you reset the Wi-Fi.
realme UI 2.0 and above versions: Settings > Search "Reset network settings " in the search bar > Reset network settings.
realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
This operation will restore Wi-Fi, Bluetooth, and mobile networks, so, please proceed with caution.
4. Please set the date & time in automatic mode to try again.
realme UI 2.0 & above versions: Settings > Search for "Date & time" > Date & time > Set automatically.
realme UI 1.0: Settings > Additional settings > Date & Time > Network-provided time.
realme UI R & S & T & Go & U Edition: Settings > System > Date & Time > Set automatically.
Related Articles:
How to fix weak or unstable phone signal
How to do with slow mobile network
