Phenomenons:
1. The watch stays on the QR code interface.
2. The app prompts that the device is not supported.
3. Always in a connected state.
4. Connection failed message appears.
5. The watch Bluetooth icon indicates disconnection.
Causes:
1. The mobile phone has not downloaded and installed the watch app.
2. The app version is too low, resulting in incompatibility with the current watch.
3. The app may have been killed by the system background.
4. This watch is not available for sale in the country/region.
5. The mobile phone’s system version does not meet the watch connection requirements.
6. Bluetooth signal interference or exceeding Bluetooth connection distance.
7. There may be a software or hardware issue with the watch or phone.
Solutions：
1. Use the watch app to scan the QR code to bind the watch.
2. Update the watch app to ensure you have the latest version.
3. Lock the app in the system background to prevent it from being killed, avoiding connection interruptions.
4. Select the appropriate purchase region for the product in the watch app settings.
5. Update the mobile phone system to the latest version to meet the watch connection requirements.
6. Ensure the watch is close to the phone, keeping within the effective Bluetooth range of about 10 meters.
7. Try restarting both the watch and phone, then reconnect.
8. Attempt to reset the watch.
9. Try connecting the watch to another mobile phone.
If the above troubleshooting steps do not resolve the issue, please bring your purchase certificate to the realme service center, where an engineer will assist you.
