Wi-Fi connection has become an essential part of our daily lives. It allows us to stay connected with others and access technology conveniently. However, there are times when a realme smartphone may face difficulties connecting to Wi-Fi for various reasons. Below are steps you can follow to resolve common Wi-Fi issues.
Solutions
1. Re-Enable Wi-Fi: Kindly restart the router to ensure the Wi-Fi is functioning properly. If the issue persists, please contact your operator to verify any data pack-related issues or potential technical problems on their end.
2. Check Visibility: Please check if the Wi-Fi connection is visible on your phone. If it is, try restarting your device and checking again. If the problem continues, consider switching to another Wi-Fi network and retesting.
3. Wi-Fi Diagnose Test: Please perform the Wifi Diagnose test (refer below) whether it’s Normal. If not please repeat step 2 and check again else go to the next step.
For realme UI 6.0 & 5.0: Phone manager > Click on the three dots at Right Top > Diagnostics > Select Connection test > Click Run Diagnostics to perform test > Check result.
For realme UI 3.0 & 4.0: Phone manager > Tool > Click on Diagnostics > Diagnostics > Select Connection test > Click Run Diagnostics to perform test > Check result.
For realme UI 2.0 & 1.0: Phone manager > Click on Diagnostics/ Quick Check > Continue > Select Connection test > Continue to perform test > Check result.
Note: realme UI R & T & S & Go & U Edition does not support Diagnostics.
4. Clear Caches: Clear the Catches and check again.
For realme UI 6.0 & 5.0 & 4.0 & 3.0: Setting > Apps > App Management > App list > Click on the three dots at Right Top > Show system > Wireless Settings > Storage usage > Clear Caches.
realme UI 2.0 & 1.0: Setting > App Management > App list > Click on the two dots at Right Top > Show system > Wireless Setting > Storage usage > Clear Caches.
realme UI R & Go & S & T & U Edition: not support
5. Factory Reset: If issues persist, consider a factory reset. (Performing a factory reset will delete all your data. Please back up important information to the cloud or use the "Clone Phone" feature to save data before proceeding. )
realme UI 6.0 & 5.0 & 4.0 & 2.0 & 1.0: Setting > Additional Setting/System & updates > Backup & reset/Reset phone.
realme UI 3.0: Setting > System Setting > Backup & reset.
realme UI R & Go & S & T & U Edition: Settings > System > Reset options.
If the above methods can not solve your problem, please back up your data and visit the nearest realme service center for testing.
Note: The router setting path of each manufacturer is different, please consult the router for the settings.
