Problem phenomenon:
The phone loses power while charging.
Solution:
There are several reasons why your phone’s battery might drain while charging:
1. Overheating: If your phone gets too hot, it might stop charging to protect itself. This can happen if you’re using resource-intensive apps or games while charging.
2. Low Power Source: Charging through a PC or laptop’s USB port provides less power compared to a wall outlet, which can cause the battery to drain if the phone is in use.
3. Faulty Charging Equipment: A damaged cable, charger, or charging port can lead to unstable charging or no charging at all.
4. Using Resource-Intensive Apps: Running heavy applications (like games or streaming services) while charging can lead to battery drain. Close unnecessary apps or pause intensive activities.
5. Battery Health: A degraded or damaged battery might not hold a charge well, leading to an apparent battery drain.
To fix this issue, try using a high-quality charger, avoid using the phone while charging, and close unnecessary background apps.
If the problem persists, please back up your data and visit the nearest authorized realme service center for testing.
