Problem phenomenon:
When the user places the phone to silent/vibrate or ring, it switches to another mode automatically.
It's frustrating when your phone randomly switches between vibrate, ring, and silent mode. Here are some common culprits:
Potential Causes:
Software Glitch: A temporary bug in your phone's operating system might be causing this issue.
Physical Button Issues: The volume or power button might malfunction.
Phone Case Interference: Your phone case might accidentally trigger the silent mode switch.
Third-Party Apps: Some apps could interfere with your phone's audio settings.
Do Not Disturb Mode: This feature might be activating unexpectedly.
Troubleshooting Steps:
1. Restart Your Phone: A simple restart can often resolve temporary glitches.
2. Check Physical Buttons: Please run diagnostics to check whether the buttons working or not.
realme UI 3.0 & above versions: Phone Manager > Click on Tool at the Bottom right side of the screen/Tap on 3 dots on top right corner > Diagnostics > Select the Buttons test and unselect the rest test if no any other issue > Run Diagnostics.
realme UI 2.0: Phone Manager > Diagnostics > Continue > Select the Buttons test and unselect the rest test if no any other issue > Run Diagnostics.
realme UI 1.0: Phone Manager > Quick Check start check > Select the Buttons test and unselect the rest test if no any other issue > Run Diagnostics.
realme UI R & T & S & Go & U Edition: Not supported
Ensure the volume and power buttons are functioning correctly. If not, go to SC for testing.
3. Remove Phone Case: Try using your phone without the case to see if it makes a difference.
4. Disable Do Not Disturb Mode: Make sure Do Not Disturb is turned off.
5. Check for Updates: Update your phone's operating system to the latest version.
6. Disable Unnecessary Apps: Temporarily disable apps that might be interfering with audio settings.
7. Factory Reset (Last Resort): If nothing else works, you can try a factory reset, but remember to back up your data first.
If the above methods do not solve your problem, please back up your data and visit the nearest authorized realme service center for testing.
