If your phone won't turn on, or has a black or frozen screen

Update Time: 2023-10-08 15:15:06

"Press and hold both the Power and Volume Up buttons for at least ten seconds to forestart your device.If your phone doesn't respond, please plug the charging cable into the phone and let it charge for 30 minutes, and then try again.If it still doesn't work, please take your phone, purchase certificate and warranty card to the nearby realme Authorized Customer Service Center for repair.


It is recommended that you follow these steps to keep your phone in a good condition:

*Periodically clear caches and scan viruses in [Security Center] and reboot your device once a week.

*Uninstall apps that are unnecessary or have bugs.

*Avoid excessive multitasking too much at the same time. Click 'End All' to close apps running in background."

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