When the phone fails to record, first please make a call to confirm whether the other party hears the sound normally.
If the other party cannot hear the sound, please bring the purchase invoice, warranty card, and phone to the nearest realme service center for inspection and processing.
If the other party can hear the sound, it is recommended to do the following:
1. Check whether the phone storage space is full, and delete some unused files or software to try again.
2. Long press the recording APP icon on the desktop > App Info > Storage usage > Clear data/cache.
3. For compatibility issues with third-party apps, it is recommended to uninstall the recently installed third-party apps and observe if the same issue persists.
4. System failure, please back up the data (contacts, text messages, etc.) in the phone, and restore the phone to factory settings.
realme UI 3.0 & above versions: Settings > System/ Additional Settings > Back up and reset > Reset Phone > Erase all data, enter password and click "Clear Data".
realme UI 2.0 & 1.0: Settings > Additional Settings > Reset Phone > Erase all data, enter password and click "Clear Data".
realme R & Go & S & T & U Edition: Settings > System > Reset options > Erase all data, enter password and click "Clear Data".
If none of the above methods can solve your problem, please bring the purchase invoice, warranty card, and mobile phone to the nearest realme service center for inspection and processing.
