realme Link Privacy Policy

realme Link Privacy Notice

 

 

Last updated: June 3, 2024

Effective date: June 25, 2024

 

realme Link ("realme Link" or "App") is developed and operated by Realme Mobile Telecommunications (Shenzhen) Co., Ltd. and its affiliates (collectively, "we", "us", or "our", settled in Shenzhen Qianhai Commerce Secretariat Co. Ltd. with the registered office at Room 201, Building A, No. 1 Qianwan First Road, Qianhai, Shenzhen-Hongkong Cooperation Zone, Shenzhen) to provide you with services to control and manage your smart devices. This realme Link Privacy Notice (this "Privacy Notice") explains what personal information about you we collect, store, process, transmit, provide, disclose, or delete (collectively, "process") during your use of the App, how and why we collect such information, your rights to your personal information, and the security measures we use to protect your personal information.

 

Before using the App, please carefully read and fully understand all the content of this Privacy Notice and related user service agreements and make the choices that you deem appropriate. If you do not agree to the terms of this Privacy Notice, you can exit the App by tapping "Disagree" and we will not be able to provide you with services related to the App. By tapping "Agree", you acknowledge that you have carefully read this Agreement and fully understood the processing of your personal information as described below. Once you use or continue to use the App, you agree to our processing of your personal information in accordance with this Privacy Notice.

If you are a child under the age of 14 or a similar minimum age defined in the relevant jurisdiction, according to the law you must read this Privacy Notice in the company of your guardian and make sure that you fully understand its content. You can use the App only after giving explicit consent to this Privacy Notice.

We operate and provide services globally. Some of the smart devices or services we provide, however, may vary depending on where you live. Before using our smart devices or services, you should carefully read this Privacy Notice and relevant privacy notices or supplementary statements to become fully informed.

 

This Privacy Notice will help you understand:

2. General Terms

1. How We Collect and Use Your Personal Information

2. How We Retain and Transmit Your Personal Information

3. How We Entrust, Share, Transfer, and Disclose Your Personal Information

4. How We Protect Your Personal Information

5. Your Rights to Your Personal Information

6. How We Process Children's Personal Information

7. Third-Party Service Providers and Their Services

8. How to View This Privacy Notice and How We Update It

9. How We Use Cookies and Other Similar Technologies

10. Contact Us

11. Dispute Resolution

12. Terms and Definitions

 

2. GDPR Specific Terms

1. Legal Grounds for Processing Personal Information

2. Global Transfers of Your Personal Information

3. Our Use of Cookies and Other Tracking Technologies

4. Your Rights to Your Personal Information

5. How to Contact Our EU Representative

 

2. Terms Specific to California, United States

1. Information We Collect

2. Your Rights to Your Personal Information

3. Contact Us

 

In addition to this Privacy Notice, some other privacy notices may also apply depending on the products or services you use. In each case, we will adequately inform you of the applicable privacy notices.

The general terms in Part A apply to you, regardless of your location. Part B only applies to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland ("Europe"). Part C only applies to users located in California, the US.

 

2. General Terms

 

1. How We Collect and Use Your Personal Information

1.1 Information we collect

We collect your personal information based on the principles of lawfulness, fairness, and necessity. To provide you with our services, ensure the normal functioning and security of our products and services, and improve and optimize our products and services, we will collect the information provided by you, authorized by you, or generated when you sign in to or use our products and services.

The information we collect depends on the products and services you use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. Please note that if you provide other people's personal information to us, you must ensure that you have obtained their authorization (and, in the event of a special scenario, separately obtain their consent).

 

In addition to the basic features and services, including online browsing and version upgrading, the App provides additional features and services, including account creation and sign-in, profile setting, device pairing, device management, device information widgets, device sharing, location services, workout and health monitoring, workout ranking, realme Store, help & feedback, reminders and notifications, push notifications, body fat scale pairing, Ask AI, AI watch faces, user experience optimization, and third-party device pairing. Please note that the aforementioned features and services may vary according to your region and the smart devices you use.

When we collect information, you are not obliged to provide your personal information. However, if you do not provide the information necessary to provide the basic features, we may not be able to provide you with the related products or services, nor can we respond to or deal with the problems you may encounter. The additional features are turned off by default. When you attempt to use any of such features or related services, we will display a prompt asking for your consent to turn them on. By turning them on, you agree to our processing of your personal information in relation to such features. If you do not provide such information, the additional features you request may not be available to you. This, however, does not affect your use of the basic features.

Please note that we usually consider the region that you select during your initial sign-in (or that you select subsequently through "Settings") as the actual place where the products and services are used and the jurisdiction whose laws and regulations we comply with, including those relating to data protection.

1.1.1 Categories of information we may collect
The following describes the information we may collect in connection with features and services.

1.1.1.1 Basic features and services

(1) Online browsing

We do not collect your personal information while you are browsing online through the App.

(2) Version upgrading

To let you upgrade the App, we need to collect the App ID, App version, your area code, and your phone's language settings so that we can use such information to detect and download the latest available version of the App. To let you upgrade the firmware of your smart device paired with the App, we need to collect the smart device's ID and version information, the App version, the smart device's MAC address, your area code, and your phone's language settings so that we can use such information to detect and download the latest available firmware version for the smart device. If you do not provide the aforementioned information, you will not be able to upgrade the App or the firmware of the smart device.

1.1.1.2 Additional features and services

(1) Account creation and sign-in: You can choose to create a HeyTap Account or, if you already have one, sign in to your HeyTap Account to use the App. HeyTap Accounts are provided by HEYTAP PTE. LTD. ("HeyTap"). During the account creation or sign-in process, HeyTap will collect your phone number or email address, your password, and the SMS verification message you receive to create an account for you and/or assist you in signing in to your account in order for you to use related services. After HeyTap creates an account for you, you can choose whether to provide HeyTap with information, such as your username (or display name), profile picture, and sex, to complete your account details. For details, refer to the HeyTap Account Privacy Notice to understand how HeyTap uses and processes your personal information.After you sign in to your account to use the App on your phone, the auto sign-in feature will be turned on so that your user experience will not be interrupted.

(2) Profile setting

In the App, you can tap "Me" and the account icon sequentially to set your profile. We will collect your profile picture, sex, display name, date of birth, height, and weight so that we can effectively calculate your health data based on the collected information. When relevant smart devices are connected to the App, the sex, date of birth, height, and weight you have entered or will enter in the App or your call logs on your phone may be synced to the relevant smart wearable devices for more accurate data monitoring and App usage statistics.

(3) Device pairing, device management, and device information widgets

You can pair smart devices (such as smart home devices, which include safety protection devices, lighting fixtures, energy-saving devices, and appliances, or wearable devices, which include bands, watches, and body fat scales) with the App for easy device management. To this end, we need to collect the names and MAC addresses of such devices so that we can establish a Bluetooth connection between such devices and your phone to successfully pair them to the App, thus allowing you to manage their settings, display the source of their data, control and manage them, and check their working status and usage data. Such information will also enable us to not only collect the usage statistics of such devices and related services but also improve their quality.

You can go to the "My Devices" feature page to view information about the smart devices paired with the App, including their connection status.

(4) Device sharing

When you share a smart device in your home with other family members, you need to provide their phone numbers or email addresses to us so that they can receive information about the smart device.

(5) Location services

The Home feature allows you to connect and control your smart home devices and to configure personalized scenes, including tap-to-run and auto scenes. When you set the location of your home or create an auto scene via the Home feature, if you specify the location as a trigger condition to automate the relevant smart devices in your home to perform the specified action, we need to obtain your location information. When you specify leaving or arriving at a specific place as a condition to trigger an auto scene, we use the location information we collected to realize the geofencing function, which allows us to determine the distance between the specified place and your current location and figure out whether you have left or entered the specified place. For example, you can configure your air conditioner to automatically turn on/off when you enter/leave your home. When you specify "When outdoor weather changes" as a condition to trigger an auto scene, we use your location information to determine the weather near the place you specified. For example, you may configure a room light to automatically turn on at sunset. When you tap "Turn on ranking" in the Workout section, the App will collect your location information so that it will be able to show you the workout rankings of all the realme Link users located in the same city as you.

We may also collect your location information to generate a workout route and provide weather services for you. In addition, when you attempt to pair a smart device with the App, some third-party systems/apps on your phone, such as the Android system, may request permission to turn on Location to discover the smart device.

If you do not provide the above information, you will not be able to connect your smart devices to realme Link, or you may be restricted in using some of its features. We will ask you whether to turn on Location for location-based apps. You can go to the Settings app on your phone to change the location settings, such as by changing or disabling the methods and servers used for location-based services to change the location information to be provided to us.

(7) Workout and health monitoring

In order for the App to record and manage your workout and health data and show you the working status of your wearable sports/health device, detected data, and historical statistics, we need to collect your step count, sleep data, heart rate, Spo2 data, workout logs, stress data, standing time, workout route, workout type, sleep report, workout duration, heart rate during exercise, menstrual cycle (if you are a female), body fat percentage, weight, body energy monitoring data, and VO2 max, in addition to your device's location and the duration and volume of ambient noise. The workout route and location information are sensitive personal information. The purpose of collecting such information is to record and calculate your daily workout data and routes so as to provide you with personalized fitness services. If you do not provide such information, we will not be able to show you the working status of your wearable sports/health device, real-time workout and health data, and historical workout and health statistics.

(8) Workout ranking

When you tap "Turn on ranking" in the Workout section, we will collect your location information, profile picture, display name, workout distances, steps, and active calories so that the App can show you the workout rankings of all the realme Link users located in the same city as you.

(9) realme Store

To let you make purchases on realme Link, the App has integrated the realme Store SDK. When you use the realme Store feature, the SDK will process relevant information about you.

Both the App and the realme Store feature are operated by realme. They share the same infrastructure, system, and technology and provide a relevant, consistent, and secure experience in the realme products you use. For example, you can use the same account to sign in to the App and realme Store. Subject to applicable laws and in compliance with the terms and policies designed for the App, we may process information related to you. For details on how realme Store processes personal information, please refer to the realme Store Privacy Notice.

(10) Help & feedback

When you use the Help & feedback feature of the App, we will collect your contact information and the description and category of your issue or suggestion so that we can verify your identity and handle your feedback. You can also choose whether to send your error logs to us to help us diagnose your issue more accurately. The Android system is designed in such a way that your error or crash events will include the overall system status at the time of the event. We use such information only for error log analysis, and we will not use it for individual identification or any other purposes. The logs we collect are cleared on a regular basis.

(11) Reminders and notifications

In the App, you can set reminders and notifications for a paired smart device, such as incoming call and message notifications, Clock alarms, event reminders, and health reminders. Such features do not collect your personal information. You can set and manage them in the App on your own. If the smart device you are using can show caller IDs and answer calls, when it is connected to the App, you can configure in the App some of your phone contacts as your frequent contacts. The App may collect such contacts and transmit them to the smart device through Bluetooth so that the smart device can display a notification when you receive a call or message from any one of them. Such information will only be retained locally on your device and it will not be uploaded to our cloud server. You can process such information at your own discretion.

(12) Push notification

To provide you with push notifications, we will collect and use your IMEI/MAC/Android ID/IDFA/OpenUDID/GUID, SIM card's IMSI information, and location information, notifying you of app service messages in a timely manner.

(13) Body fat scale pairing

When you use your body fat scale connected to the App, we will collect the measured data, including your body fat percentage, weight, BMI, muscle mass, fat mass, obesity grade, visceral fat index, lean body mass, body water percentage, bone mass, protein percentage, basal metabolic rate, and biological age, so that we can display such data to you.

(14) Voice service

If a paired smart device is a security camera that supports voice communication, when you use its voice communication function via the App, we need to collect your voice data for you to control and use the smart device. Such information will only be processed locally and will not be uploaded to our cloud server.

(15) Ask AI

When you use our products or services, you can access the Ask AI feature. On the Ask AI screen, you can tap the voice button in the lower-left corner, and then hold down the Hold to talk button, talk, and release it to send a voice message. Alternatively, you can directly enter a message in the text box. The Ask AI feature will search online for relevant information and then provide you with the answer. You can repeat this process to ask more questions. Services relating to this feature are provided by third-party service providers. To find out how the third-party service providers process the voice and text messages you enter and the personal information contained therein, refer to the "Personal Information We Share with Third Parties" appended at the end of this Privacy Notice. During your use of the Ask AI feature, we will not collect your voice messages, text messages, or personal information contained therein, nor will we upload such information to our servers.

When you use the Ask AI feature, you can choose whether to use an exercise/diet plan exclusively designed for you. If you choose to do so, the height, weight, date of birth, and sex you entered in the App as well as the workout types in your workout logs and your location will be transmitted to the corresponding third-party service provider so that it can generate an exclusive workout/diet plan for you. If you do not provide such information, we will not be able to generate an exclusive workout/diet plan for you.

(16) AI watch faces

When you use our products or services, you can access the AI watch faces feature. Then, you can enter a message in the text box and tap "Generate". We will then generate an image as you instructed, and you can set it as your watch face. Services relating to this feature are provided by third-party service providers. To find out how the third-party service providers process the text messages you enter and the personal information contained therein, refer to the "Personal Information We Share with Third Parties" appended at the end of this Privacy Notice. During your use of the AI watch faces feature, we will not collect the text messages you enter, nor will we upload them to our servers.

(17) User experience optimization

When you use a paired smart device, we need to obtain your Android ID and behavioral data, such as product feature usage data, product upgrade data, website browsing data, tap events, and performance data.We collect such information to optimize our product features and the logic of our user interface layout and to develop new product features so as to make our user interface layout and features more usable.

(18) Third-party device pairing

During your use of our products or services, you can tap "Pair device" to add certain products produced by our ecosystem service partners (or third-party manufacturers), such as watches, bands, body fat scales, and other similar products. When you use the relevant features, the corresponding third-party manufacturers may also collect your personal information. Before using these features, you should carefully read the user agreement or privacy notice of the third-party manufacturers. We are not responsible for how the third-party manufacturers use the personal information they collect from you, nor can we control their use of such information.

The information described above will be encrypted during transmission and uploaded to our server for storage unless it is explicitly stated that information is only kept locally. The App will access data from the server based on your authorization and display the data on the device control screen. For data kept locally, we will not be able to provide you with any support or service in terms of personal information processing, but you can process such data at your own discretion.

Please be aware and understand that the features and services that we provide to you are constantly updated and developed. Depending on the characteristics of the App and the paired smart devices, we may also request and collect your personal information in other scenarios. If this is the case, we will inform you through the terms and conditions separately developed for the related products or devices, screen prompts, or interactive processes to obtain your consent.

1.1.2 Required app permissions

When you use the App, we may request certain permissions from your phone, such as Bluetooth, Access the network, Contacts, Call logs, Phone (Read phone state, Make phone calls, and Answer phone calls), SMS, Camera, Microphone, Storage, Photos (iOS), Location, Body sensors, Physical activity (Access motion and fitness data), and Monitor notifications so that we can collect your relevant personal information and provide you the related features or services.

If some important or sensitive permissions are required by our services or features, we will request your consent to turn them on through a pop-up prompt when you attempt to use these services or features. For the permissions that are toggled on and can be turned off, you can go to "Me - Settings - Manage permissions" in the App at any time to turn them off, which acts as your revocation of consent. (The operation paths for managing app permissions may vary by device model and OS version.) After you withdraw your consent, we will cease to use the relevant permissions and will no longer be able to provide you with the related features or services, but this will not affect your use of other unrelated features or services.

 

Please note that we may work with third-party service providers to provide the features or services described above. Such providers may receive and store some of your personal information, but they will not use such information for any other purposes.

 

1.2 How we use your personal information

We may use your personal information for the following purposes:

• To provide, process, maintain, improve, and develop our products and/or services, as well as the services provided through the connected devices or realme Link.
• To communicate with you, provide customer support to you, or notify you through push services. We will communicate with you about your devices, services, or any general inquiries (concerning updates, device firmware/software upgrades, customer queries and support, relevant information, and notifications) by methods such as notifications and customer service follow-ups.
• To improve products and the user experience. We will perform statistical analysis of collected information on the use of our products and services to improve and develop our products and services, improve the user experience of our products, and enhance their performance. You can go to the Settings section of the App to exit our User Experience Program. After you exit the Program, we will delete or anonymize all Program-related data that we collect from your device.
• To provide you with personalized services, send you push notifications, and recommend and display the content and ads tailored for you through our services.
• To provide you with generative AI services.
• To provide direct marketing services. We may use your contact information (such as your phone number and email address), account ID, and IMEI to provide you with promotional information about our products and services or those of our affiliates or partners (in relation to networking, mobile apps, and cloud products and services). We strictly comply with the requirements of data protection laws in your jurisdiction. We will use your data only after obtaining explicit prior consent from you or through a clear affirmative action to confirm that you have expressed no objection. If you no longer wish to receive certain types of emails, you can send us an SMS message or email to unsubscribe or otherwise contact us to unsubscribe.
• To conduct analyses and audits and prevent fraud. We may use the data you provide to verify your identity, analyze our business efficiency, review user transactions, and prevent fraud. We only use statistical data for these purposes, and the use of such data will not be associated with you.
• To permit and manage your participation in our lucky draws, competitions, or other similar marketing and promotional activities.
• To keep and maintain records of information relating to you. We may use such information in our operations or to fulfill our legal obligations.
• To fulfill other purposes as authorized by you.

Where our use of your information goes beyond the purposes set forth in this Privacy Notice or the purposes notified at the time of collection but has a direct or reasonable connection with those purposes, we will ask for your consent in advance. Without your consent, we will not provide your personal information or behavioral data to any third party, except as otherwise specified by laws and regulations.

 

1.3 Exceptions to informed consent concerning information collection and use

You are fully aware that under applicable laws, we may collect and use your personal information without your authorization or consent in the following circumstances:

(1) as necessary to enter into a contract at your request or to perform the contract to which you are a party;

(2) as necessary for us to comply with a legal obligation or duty;

(3) as necessary to respond to public health emergencies or to protect the life, health, and property of natural persons in emergencies;

(4) the processing of personal information is within a reasonable scope and intended for news reports, public opinion supervision, and other similar tasks carried out in the public interest;

(5) the personal information that we process has been made public by you or otherwise legally disclosed and is within a reasonable scope;

(6) other circumstances as specified by laws and regulations.

 

2. How We Retain and Transmit Your Personal Information

2.1 How we retain your personal information

We will retain your personal information for the minimum period needed to provide you with our products and/or services unless laws otherwise specify or unless you separately authorize us to retain the personal information for a longer period. After you take the initiative to request the deletion of your personal information in connection with the App or when the minimum retention period expires, we will delete or anonymize your personal information as soon as possible in accordance with laws and regulations, unless otherwise specified by laws and regulations. If laws specify a longer retention period, we will delete or anonymize the related personal information upon the expiration of this extended period.

We determine the minimum retention period mainly based on the following: (1) The purposes for which the personal information is processed: whether the purposes have been fulfilled or are unable to be fulfilled, or whether the processing becomes unnecessary due to business changes or discontinuance; (2) The amount, category, and sensitivity of the personal information; (3) The potential risks arising from unauthorized use or disclosure of your personal information; (4) The necessity to maintain relevant transaction and activity records to address your information query requests or complaints you might raise in the future; (5) The safeguards available to ensure the security and quality of the services we provide to you; (6) The data retention period otherwise specified by laws or administrative regulations.

If you have seriously violated laws, regulations, or our relevant product/service agreements, policies, or rules during your use of the App, the records of your violations as well as your credit records and personal information in relation to the App will be retained for the maximum period permitted by law.

If we discontinue the operations of some or all of our products or services for any special reason, we will inform you in advance and cease to collect and process your personal information in connection with the App. We will also delete or anonymize the personal information that we hold in connection with the discontinued products or services unless otherwise specified by laws and regulations.

2.2 How we transmit your personal information

As a company headquartered in China and operating globally, we provide products and services through our resources and servers distributed around the world. We have built data centers in countries such as China, France, Singapore, and India. This means that pursuant to local applicable laws and regulations, your personal information may be transferred to or accessed from a jurisdiction outside the country or region where you use the relevant products or services. In principle, personal information collected and generated in the People's Republic of China will be stored within the People's Republic of China, and the personal information collected and generated in the EU will be stored within the EU.

You understand that there are different risks under different data protection laws. We will take measures to ensure that the data collected by us is processed in accordance with this Privacy Notice and applicable laws and that your personal information is as equally protected as in the country or region where you use the relevant product or service. For example, we will obtain your consent to the cross-border transfer of your personal information or take security measures, such as encryption, de-identification, or entering into a necessary data transfer/sharing agreement with the recipient of your data, before transferring such data across borders.

 

3. How We Entrust, Share, Transfer, and Disclose Your Personal Information

3.1 How we entrust third parties to process personal information

To provide you with better services, we will entrust third parties to process your personal information on our behalf, such as companies that send SMS messages or emails or that provide technical support on our behalf. Such companies are entrusted to use your personal information only to provide you with the required services.

We will require each entrusted party (a company, organization, or individual) to observe strict confidentiality obligations and take effective confidentiality measures through a written agreement, on-site audits, or any other means as required by law. We will require the party to process your personal information only within the scope of entrustment and not to use your personal information for their own benefit. In the written agreement, we will strictly define the purpose for which the processing is carried out, the time limit, the processing method, the categories of personal information, protection measures, and the rights and obligations of us and the entrusted party. We will supervise their processing of personal information.

3.2 How we share personal information

realme may, from time to time, share certain personal information with our affiliates and strategic partners to provide the products or services you request. We will not share your personal information with any third party for their own marketing or business purposes. In a personal information sharing scenario, both parties have independent control over the shared personal information. We will share your personal information only for legitimate, proper, necessary, specific, and explicit purposes. We will only share the personal information necessary to provide the required services. Where explicitly required by laws and regulations, we will separately obtain your consent prior to the sharing. The third parties concerned will have no right to use your personal information shared by us for any other purpose. We will sign a data protection agreement or regulation with each third party, requiring them to take confidentiality and security measures during their processing of the shared personal information and clarifying their responsibility and obligation to protect your personal information.

When our affiliates and/or partners request your personal information necessary to provide you with services in the App, if you deny their request, you may not be able to enjoy some of the services that they provide in the App.

We will not share your personal information with any third party unless this Privacy Notice specifies otherwise or except for the circumstances described below:

(1) Sharing with our affiliates.

To provide you with a greater variety of better products and services, we may legally share the necessary personal information with our affiliates from time to time through APIs or offline channels. We will only share the necessary personal information and comply with the purposes stated in this Privacy Notice. If we or our affiliates intend to change the purpose for which your personal information is used and processed, we will obtain your authorization or consent again.

(2) Sharing with third-party service providers to realize the required product or service features.

Some of our product or service features are provided by third-party service providers. To provide you with the features or services you request, we may need to share the necessary personal information about you with such third parties. To learn more about what personal information we will share with our third-party partners, refer to "Personal Information We Share with Third Parties" appended at the end of this Privacy Notice.

(3) Sharing with third-party software development kit (SDK) providers.

Our products and services may contain SDK plugins provided by our authorized partners. When you use relevant services provided by our authorized partners in the App, the plugins concerned will collect and process your personal information. To protect the security of your information to the maximum extent possible, we strongly recommend that you read the privacy terms of any third-party SDKs before using the services provided by such SDKs. If you find any risks relating to such SDKs or other similar apps, you are advised to immediately stop using them and promptly contact us in order to safeguard your legitimate rights and interests.

To find out what personal information will be shared with third-party service providers through the App or what third-party SDKs are used in the App, refer to "Personal Information We Share with Third Parties" appended at the end of this Privacy Notice.

(4) Sharing in other circumstances

Should we be legally required to comply with laws and regulations, legal procedures, litigation, and/or mandatory requirements of public institutions and government authorities, we may share your personal information to the minimum necessary extent.

We may also disclose your personal information if we sincerely believe that disclosure is necessary to protect you or to detect, prevent, and deal with fraud, unauthorized use of our products, violation of our terms or policies, or other harmful or illegal activities. To the extent and only as expressly permitted by local data protection laws, we will collect, use, or disclose your personal information without your consent. This may include providing information to public institutions or government agencies and communicating with our partners about the reliability of your account to prevent fraud, violations, and other harmful acts committed in or out of our products or services.

3.3 How we transfer personal information

We do not transfer your personal information to any company, organization, or individual, except in the following cases:

(1) The transfer is made at your request and in compliance with the requirements of relevant government authorities;

(2) We are required to provide your personal information by applicable laws, regulations, legal procedures, and mandatory administrative or judicial requirements;

(3) When we are in the process of a merger, acquisition, or bankruptcy liquidation, and if such process requires the transfer of your personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Privacy Notice; otherwise, we will require this company or organization to obtain your consent again.

3.4 How we disclose personal information

We will need to disclose the obfuscated phone numbers, HeyTap Account IDs, or other similar personal information of activity winners. In addition, we will disclose your personal information only in the following situations:

(1) After separately obtaining your consent, we will disclose the personal information of the specified type in the specified way;

(2) When required by applicable laws, legal procedures, litigations, or the mandatory requirements of government authorities, we may publicly disclose your personal information. When we receive information disclosure requests, we will, in compliance with laws and regulations, require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We strongly believe that when we are asked to disclose personal information, the whole disclosure process should stay as transparent as possible to the extent permitted by law. We carefully review all requests to ensure that there is a legal basis and that the requests are limited to data that law enforcement agencies are legally permitted to obtain for specific purposes of investigation.

Please note that the information you publish or publicly share during your use of the App may contain personal information or even sensitive personal information concerning you or others, such as your comments in various forms including text, image, or video. When using the App, please exercise caution and consider carefully whether to publish or publicly share relevant information. Once you perform such actions, it is difficult to ensure that the information you share will be deleted from all the receiving or forwarding internet platforms even if you delete it from the App. Such information may still be retained in publicly accessible places, and other users or third parties of no relation to us or not under our control may still be able to independently cache, copy, or store such information, or they may keep it in other publicly accessible places.

 

4. How We Protect Your Personal Information

4.1 Our data security measures

We take personal privacy very seriously. We take all reasonable and actionable technical and organizational measures to protect the personal information we collect in connection with our services from unauthorized access, disclosure, use, or alteration, or from damage or loss. The measures we take to protect your personal information include the following:

(1) We use mainstream security means such as SSL or TLS to encrypt many of our services. We regularly review our practices regarding information collection, storage, and processing (including physical security measures) to protect our systems from unauthorized access and alteration.

(2) Subject to relevant regulations, we have appointed a person in charge of personal information protection and set up a personal information protection task force. We have also established relevant internal control processes to ensure compliance with the principle of least privilege. We strictly control access to personal information and only allow our employees and the personnel of authorized service providers to access such personal information on a need-to-know basis to help us process such information. Such employees and personnel are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held legally liable, or their relationship with us may be terminated. Personal information access logs will be kept and audited periodically. We require that employees who need to access sensitive personal information should obtain permission from relevant management personnel. In addition, we take technical measures to prevent people from accessing, modifying, copying, or downloading such information without authorization.

(3) The security of your information is very important to us. Therefore, we will continue our efforts to ensure the security of your personal information and implement safeguards, such as encrypting stored data and using end-to-end encryption during transmission, to protect your information from unauthorized access, use, or disclosure. In addition, certain encrypted data is inaccessible to anyone other than the user.

(4) When transmitting and storing sensitive personal information or special categories of personal information about you, we will use security measures, such as encryption. Before storing your personal biometric information, we will take technical measures to process it, such as only storing a summary of your personal biometric information.

(5) We carefully select business partners and service providers and include our requirements for personal information protection in our business contracts, audits, or assessments.

(6) Internally, we publish and implement data security regulations to define the standards and requirements for protecting user data (including users' personal information).

(7) We conduct security and privacy protection training, tests, and publicity activities to raise our employees' awareness of the importance of personal information protection.

(8) We use international and industry-recognized standards to protect your personal information and actively acquire security and privacy protection certifications. We have established mechanisms to ensure smooth coordination and communication with regulators, third-party security service providers, and security evaluation and certification organizations to promptly defend against and deal with information security threats so as to protect your personal information and privacy.

4.2 Notification and response to personal information security events

Please note that although we take reasonable measures to protect your information, no websites, internet transfers, computer systems, or Wi-Fi connections are absolutely secure.

To respond to possible privacy risks such as leakage, corruption, or loss of personal information, we have developed a variety of mechanisms and measures to define personal information security events and procedures to deal with the events. We have set up a professional emergency response team responsible for personal information security plans to reduce losses caused by information security events, as well as to analyze, identify, and handle such events. The team also works with relevant departments to follow up on information security events in accordance with our regulations and requirements for dealing with personal information leakages.

In the event of any security breach of your personal information, we will promptly inform you of the event in accordance with applicable laws and regulations, including the situation and the possible impact of the event, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies available to you. We will promptly inform you of such information by email, letter, phone, or push notification. When it is difficult to inform the personal information subjects concerned one by one, we will publish an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.

In the event of any security breach of your personal information, you can also directly contact us in the manner disclosed in this Privacy Notice.

 

5. Your Rights to Your Personal Information

We respect your rights to your personal information. The following lists your rights under the law and explains how we will protect your rights. Please note that the operation paths may vary according to the operating system and software version. In addition, we may adjust the operation paths from time to time to improve your user experience. The operations paths mentioned below are for your reference only.

5.1 Right to access, rectify, and complete your personal information

(1) Right to access your personal information: You have the right to understand and review how we process your personal information and what choices and rights you have regarding your personal information. In the App, you can go to "Me - Settings - Account management - Personal data management" to view your account information and go to the Health section to view your workout and health data.

(2) Right to rectify or complete your personal information: If you find that personal information we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and to request the completion of your personal information where appropriate. You can directly correct and modify parts of your personal information on the relevant feature pages of the App. To ensure the quality of your personal information and avoid adverse effects on your rights due to information inaccuracy and/or incompleteness, we may need to verify your identity before you exercise the right to rectify and complete your information.

5.2 Right to delete your personal information

We will take the initiative to delete your personal information or you may ask us to do so in any of the following circumstances:

• The purpose for which your personal information was processed has been fulfilled or cannot be fulfilled, or the information is no longer needed to fulfill the purpose;
• We have discontinued the operations of the related products or services, or the retention period has expired (for example, you no longer use our products or services);
• You have withdrawn your consent;
• We have violated laws, administrative rules, or the agreements between you and us when processing your personal information;
• Other circumstances as specified by laws and regulations.

You can delete parts of your personal information directly on the relevant feature pages.

Our decision on whether to respond to your request will be based on national laws, regulations, and regulatory requirements. If we decide to respond, we will delete or anonymize your personal information, unless otherwise provided by laws, regulations, or normative documents. We will also require the entities that obtain your personal information from us to promptly delete or anonymize the information, unless otherwise provided by laws and regulations or unless these entities have separately obtained your authorization.

You understand that after you submit an information deletion or anonymization request, we may, subject to applicable laws and the limitations of security technology, not be able to immediately delete it from our system. We will securely store your personal information and restrict further processing of it until it can be deleted or anonymized.

5.3 Right to copy and transfer your personal information

You have the right to copy and transfer your personal information.

Where the requirements of relevant government departments are observed, if you request that we transfer your personal information to a specified data processor, we will transfer your personal information as requested.

5.4 Right to change the scope of authorization or withdraw consent

The performance of each function or the provision of specific services requires certain basic personal information (see the "How We Collect and Use Your Personal Information" section of this Privacy Notice). For personal information we additionally collect and use, you can, at any time, change the scope of the personal information you authorize us to continue to collect and use or withdraw your authorization by deleting the information, managing app permissions, changing settings for relevant products or features, or deleting your account. For example:

(1) Setting app permissions: You can go to the Settings app on your device and tap "Permissions & privacy - Permission manager - Permissions" or in the App, you can go to "Me - Settings - Manage permissions" to withdraw your consent to our use of related app permissions.

(2) User Experience Program: In the App, you can go to "Me - Settings - About realme Link - User Experience Program" to opt out of the Program.

(3) Managing consent to the Privacy Notice: In the App, you can go to "Me - Settings - About realme Link - Privacy Notice" to withdraw your consent to this Privacy Notice.

Please note that if you withdraw your consent, we may no longer be able to provide you with the related products or services. We will also no longer process related personal information, but the withdrawal of your consent does not affect the lawfulness of data processing based on consent before its withdrawal.

5.5 Right to delete your account

If you use the App with your HeyTap Account, we grant you the right to delete your account. (1) You can go to https://id.heytap.com/profile.html. After signing in to your HeyTap Account, select "Personal Data Management", tap "Delete Account", and then follow the prompts to submit an account deletion request.(2) You can also directly contact us in the manner disclosed in this Privacy Notice to request that we delete your account.

5.6 Right to complain

You have the right to file a complaint by contacting us in the manner disclosed in this Privacy Notice. If you are not satisfied with our reply, particularly if our processing of your personal information damages your legitimate rights and interests, you can also file a complaint or report it to regulatory authorities in your jurisdiction, or file a lawsuit with the People's Court of Nanshan District, Shenzhen, PRC.

5.7 Right not to be subjected to automated decision-making

In some service features, we may rely on an automated decision-making mechanism realized by information systems or algorithms to make decisions without human involvement. If such decisions significantly affect your legitimate rights and interests, you can contact us in the manner disclosed in this Privacy Notice.

5.8 Submitting data subject rights requests

(1) How to submit a request

You can send us a request as set forth below:

• Go to our Data Subject Rights (DSR) Platform at https://www.realme.com/global/privacy-feedback/ to submit a request; or

• Send us a request using the contact information provided in the "Contact Us" section.

(2) When we respond to your request

Where relevant laws and regulations are observed and it is technically feasible, we will do our best to verify your identity and handle your request within 15 workdays of the receipt of your request. Given the complexity and large amounts of individual requests and due to technical feasibility, this time limit might be extended when necessary. In the event of an extension of the time limit, we will inform you of the situation and reason. Should the time limit specified in this paragraph conflict with relevant laws and regulations, the provisions of such laws and regulations will prevail.

 

For security reasons, we may verify your identity before handling your request.

In general, we do not charge a fee for handling your reasonable requests. However, for repeated requests exceeding reasonable limits, we will charge a fee depending on the actual costs of handling such requests. We may reject unreasonably repeated requests, requests that require excessive technical means (such as developing a new system or fundamentally changing existing practices), requests that present risks to the legitimate rights and interests of others, or very unrealistic requests. Should we choose to reject your request, we will state the reason in our reply.

In addition, we may choose not to respond to your request if it directly involves any issues that directly concern public interests such as national security, national defense, public health, and criminal investigations, or if responding to your request may result in serious damage to the legitimate rights and interests of you or any other individual or organization.

 

6. How We Process Children's Personal Information

Most of our products, websites, and services are intended for adults, not for children (we regard people under the age of 14 or a similar minimum age defined in the relevant jurisdiction as children). We do not provide services directly to children.

If you are a child, you must obtain the consent of your parent or guardian before using the App, and be sure to carefully read this Privacy Notice together with them. Children may not use our products or services without the consent of their parents or guardians.

It is the responsibility of parents and guardians to supervise their children in the proper use of our products and services. If you are a parent or guardian of a child, we hope that you work with us to protect children's personal information and raise their personal information protection awareness and ability. You must ensure that your children use our products and/or services with your consent and under your guidance. Before assisting your children in using our products or services, you should carefully read this Privacy Notice together with them. Please note that due to technical limitations and other objective factors, our products and/or services may not be able to actively identify the age of users. We do not actively collect, store, use, transfer, or disclose children's personal information, let alone use their personal information for marketing purposes. If you are a parent or guardian of a child, or if you otherwise find that any information we processed may contain the personal information of a child, please contact us in the manner disclosed in the "Contact Us" section. We will try to delete the relevant data as soon as possible.

 

7. Third-Party Service Providers and Their Services

This Privacy Notice does not apply to products or services provided by third parties. realme products and services may contain third-party products and services as well as links to third-party websites. Such links are not our recommendation or endorsement of the linked content. You can choose whether to access or use any website, product, or service provided by a third party. The operators of the third-party websites to which you are redirected through the links contained in our products or services and the providers of the third-party services have their own privacy policies. When you access a third-party website or use a third-party app or service, the website, app, or service may access and use your personal information. We have no control over such third parties, and their access to and use of personal information about you are not under our control or subject to this Privacy Notice. We assume no responsibility or liability for their privacy policies and processing of personal information.

We will use commercially reasonable efforts to require such third parties to take measures to protect your personal information, but we cannot guarantee that they will take protection measures as per our requirements. Therefore, before using their services, we strongly recommend that you carefully read their privacy policies to determine whether to use or continue to use such services.

The App may have integrated with certain software development kits (SDKs) or other similar applications from our authorized partners to enable you to use related services contained in the App. We carefully review the purposes for which the SDK providers use your personal information, assess their security capabilities, and bind them to a legal cooperation agreement. We conduct rigorous security checks to protect data security. To secure your information to the maximum extent, we strongly recommend that you read the privacy terms for any third-party SDKs before using the services provided by such SDKs. If you find any risks associated with such SDKs or other similar applications, we recommend that you immediately stop using them and promptly contact us.

We may have also integrated other SDKs as tools into the App to implement specific product or service features. Please be aware that such SDKs do not collect any personal information or require any sensitive app permissions. For example, we have integrated OkHttp3 for making network requests, Glide for providing the image loading functionality, and JSON for formatting.

 

8. How to View This Privacy Notice and How We Update It

8.1 How to view this Privacy Notice

In the App, you can go to "Me - Settings - About realme Link - Privacy Notice" to view this Privacy Notice.

You can also tap the hypertext provided at the end of this Privacy Notice to view its previous version.

8.2 How we update this Privacy Notice

We will update and revise this Privacy Notice from time to time. We may send you update notices through different channels or methods. We will notify you of any material changes to this Privacy Notice using the email address provided by you, by posting an announcement on our website, or by sending push notifications to you through realme Link, so that you can understand what information we collect and how we use such information.

Please note that we will process your personal information in accordance with the updated Privacy Notice only after obtaining your consent. Without your express consent, we will not diminish your rights under this Privacy Notice.

If you do not agree to the updated Privacy Notice, you have the right to and should immediately stop using our websites, products, services, and apps.

Such changes to this Privacy Notice will apply starting from the effective date (or the date indicated by "Last updated") specified in the change notice or on the website. After that date, your continued use of our products, websites, and services will deemed to have accepted the updated Privacy Notice.

9. How We Use Cookies and Other Similar Technologies

9.1 What are cookies?

Cookies are small files that our websites, apps, or services transfer to and store on your device. Our websites, online services, interactive apps, emails, and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (such as only when your browser is launched) or a long period of time, or even for years. We cannot access cookies that are not set by us.

9.2 Our use of cookies

(1) We and our partners use cookies or similar tracking technologies to better understand the usage of mobile apps on your device and how often you use an app, the events that occurred within the app, the accumulated usage of the app, its performance data, and where you downloaded it. We will not link the information stored within any analytics software to any personal information you submit in any mobile app.

(2) We and our partners use cookies or similar tracking technologies to analyze trends, manage websites, track user behaviors on the websites, and collect aggregate demographic information from our user base.

(3) Many web browsers have a Do Not Track feature which sends a Do Not Track request to a website. If you enable the Do Not Track feature in your browser, we will respect your choice, and your browsing experience on all of our websites will not be tracked.

(4) Like most websites, we automatically collect certain information to analyze cumulative trends and manage our websites. Such information may include the Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, files viewed by you on our websites (such as HTML pages and graphics), operating system, date/time stamp, and/or clickstream data.

(5) We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our third-party partners may use cookies or similar tracking technologies to provide you with advertisements based on your browsing activity and interests. If you want to opt out of receiving interest-based advertising, please refer to the "Clearing and disabling cookies" section below to manage cookies and cookie preferences. Please note that you will continue to receive general advertising that is not personally targeted when you visit the aforementioned websites.

9.3 Clearing and disabling cookies

You can manage cookies and cookie preferences in your browser. Here are guides to show you how to do this in popular browsers:

• Microsoft Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Safari for macOS
• Safari for iOS

9.4 More information about cookies

For more information about cookies and instructions on how to configure your browser to accept, delete, or disable cookies, please go to www.allaboutcookies.org.

 

10. Contact Us

10. 1 If you have any questions, complaints, or suggestions regarding this Privacy Notice or our privacy practices, please go to our DSR Platform at https://www.realme.com/global/privacy-feedback/ to submit a request to us. We will verify your identity and respond within 15 workdays (or within a longer period permitted by laws in your jurisdiction). Given the complexity and large amounts of individual requests and due to technical feasibility, this time limit might be extended when necessary.

10.2 If you are domiciled in India, you can contact our India Specialist using the following postal or email address:

Realme Mobile Telecommunications (India) Private Limited

3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana, India

Email: privacy.in@realme.com

 

11. Dispute Resolution

The interpretation of this Privacy Notice and dispute resolution hereunder are governed by the laws of the People's Republic of China (excluding the laws of Hong Kong SAR, Macao SAR, and Taiwan). Any disputes arising out of or relating to the conclusion and performance of this Privacy Notice should be resolved through friendly consultation between the two parties. Should the consultation fail, either party has the right to refer the dispute to the People's Court of Nanshan District, Shenzhen, PRC.

All headings in this Privacy Notice are intended solely for convenience and ease of reference and do not have any effect on the interpretation of any clause in this Privacy Notice.

 

12. Terms and Definitions

Personal information refers to any information that is recorded electronically or otherwise and is related to identified or identifiable natural persons, but does not include anonymized information.

Sensitive personal information refers to personal information that, once leaked or unlawfully used, is likely to result in damage to the personal dignity, physical wellbeing, or property of any natural person, and includes among others, information such as biometric identification, religious belief, special identity, medical records, financial account, whereabouts, as well as the personal information of minors under the age of 14.

Affiliate: Any company that is controlled by or controls, either directly or indirectly, Realme Mobile Telecommunications (Shenzhen) Co., Ltd., or that is under the direct or indirect control or significant influence of the same entity as Realme Mobile Telecommunications (Shenzhen) Co., Ltd. In short, the term "affiliate" refers to any company or institution that is or will be controlled, that controls or will control, or that is or will be under common control. "Control" means having the ability, directly or indirectly, to influence the management of the affiliate, whether through ownership, voting shares, contracts, or other means approved by China's people's courts.

 

 

 

B. GDPR Specific Terms

The terms in this part only apply to users located in the European Union, Liechtenstein, Norway, the United Kingdom, or Switzerland ("Europe").

 

1. Legal Bases for Processing Personal Information

The processing of your personal information described in the "How We Collect and Use Your Personal Information" section in Part A is lawful only if and to the extent that at least one of the following applies:

1.1 Consent: We process your personal information with your consent. In particular, we may ask for your consent to participate in our promotional activities, such as sending you promotional messages, inviting you to participate in our "User Experience Program", and providing you with specific services including the services requiring your location information. You have the right to refuse or withdraw your consent at any time through permission management in the Settings app or the App. The withdrawal of consent does not affect the lawfulness of our use of your personal information based on consent before its withdrawal. If you have given consent to our use of your personal information, we will use your information only for the purposes specified in the statement that you consented to. Please note that to the extent our processing is based on your consent, if you refuse or withdraw your consent, we may not be able to provide you with the service related thereto. In addition, your refusal to give consent or the withdrawal of consent will not result in any negative consequences for you.

1.2 Performance of or entering into a contract with you

We rely on this legal basis in particular for the following purposes:

• To provide you with realme's services, handle your orders, or perform a contract between you and realme;

• To activate the services you have purchased, your warranty services, and specific software licenses, and to provide app update notices;

• To diagnose product issues, repair devices, and provide other customer care and support services.

1.3 Compliance with our legal obligations: realme may be obliged to process personal information to fulfill our legal obligations, such as when we are required to retain personal data for compliance with tax laws or for business purposes.

1.4 Legitimate interests: The processing of your personal information may also be necessary for the purposes of the legitimate interests realme pursues. In particular, we may process your personal information for the following purposes:

• To conduct customer surveys to understand your user experience;

• To analyze the customer market based on the country where you use our services, including the number of users that our product marketing and promotions have reached;

• To analyze the efficiency of our business operations;

• To analyze error logs so as to improve our service quality and app features;

• To provide you with personalized services and recommend and display the content and ads tailored for you through our services;

• To communicate with you in any form and respond to the questions or comments you submit to us;

• To ensure the functionality and security of our services;

• To verify your identity;

• To conduct internal audits to prevent and investigate fraud, cybersecurity threats, or other improper uses of your personal information;

• To improve and develop our services including security features, such as improving the user experience, user-friendliness, performance, functionality, and design of our products;

• To pursue legal support or defense of legal claims.

 

When data processing is necessary for the above purposes, we will do so only after we fully evaluate and balance our interests and your privacy rights.

 

2. Global Transfers of Your Personal Information

Should we transfer your personal information stated in the "How We Collect and Use Your Personal Information" section in Part A to jurisdictions outside Europe, we will ensure that appropriate safeguards exist and are put in place; for example:

2.1 We will ensure that the recipient is located in a country sufficiently recognized by the European Commission.

2.2 We will ensure that the recipient has signed a contract in accordance with the "Standard Contractual Clauses" issued by the European Commission, requiring them to protect your personal information.

2.3 Or in the absence of the above safeguards, we will ask for your express consent to cross-border transfers of your personal information, or we will take other generally-recognized and adequate protection measures to protect your personal information.

For more information about the safeguards relating to personal data transfers outside Europe, please go to our DSR Platform at https://www.realme.com/global/privacy-feedback/ to submit a request.

 

3. Our Use of Cookies and Other Tracking Technologies

For details on our use of cookies and other similar technologies, please tap here to view our Cookies Policy.

 

4. Your Rights to Your Personal Information

According to the GDPR, you have the following rights:

• Right of access: You can request access to personal information about you that we hold.

• Right to rectification: If you find that your personal information processed by us is inaccurate or incomplete, you have the right to ask us to promptly rectify the inaccurate personal information, and, when appropriate, have the incomplete information completed.

• Right to erasure: You can submit a request to us to delete some or all of your personal information, and we are obliged to erase it without undue delay in some circumstances – for example, if we do not have a legal reason to continue to process the personal information to the extent required by applicable laws and regulations. Please note that the erasure of all your personal information from your realme devices does not mean that it will erase all the data relating to you that we have collected or processed. Therefore, we encourage you to go to our DSR Platform available at https://www.realme.com/global/privacy-feedback/ to submit an information deletion request.

• Right to restrict processing: In certain cases, when you contest the accuracy of your personal information, you have the right to ask us to restrict the way we process your personal information for some time so that we can verify the accuracy of the personal information. We will keep just enough data or process such data as is necessary to ensure that we will honor your restriction requests in the future.

• Right to object: You have the right to object, on grounds relating to your particular situation, at any time to our processing of your personal information for our legitimate interests. Should you decide to object to the processing, we will stop processing the personal information concerning you, unless we can demonstrate compelling reasons for continued processing that override your interests, rights, and freedoms, or the processing serves the purpose of our establishment, exercise, or defense of legal claims. You can object to direct marketing activities at any time for any reason whatsoever.

• Right to data portability: You have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format and transmit such data to another provider. In certain circumstances, you can have your personal information transmitted directly from us to any other provider.

• Right to withdraw consent: If you have given consent to our processing of your personal information but later change your mind, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of our use of your personal information based on consent before its withdrawal. If you wish to withdraw your consent to receive promotional messages, you can choose to unsubscribe in the manner described therein. If you withdraw your consent, we may no longer be able to provide you with the service related thereto.

• Right to lodge a complaint: You have the right to lodge a complaint with the competent supervisory authority on our processing of or the way we process your personal information, or file a lawsuit with a court with jurisdiction. For information on how to contact the local data protection supervisory authority, please tap here.

 

5. How to Contact Our EU Representative

If you have questions or concerns regarding this Privacy Notice or our privacy practices, please go to our DSR Platform at https://www.realme.com/global/privacy-feedback/ to submit a request,or contact us using the address below:

Baradine Invest, S.L.U.

calle Poeta Joan Maragall 38, 10B, 28020, Madrid (Spain)

 

 

C. Terms Specific to Users in California, United States

The terms in this part apply to California residents under the California Consumer Privacy Act ("CCPA").

 

1. Information We Collect

According to the CCPA, we must describe the information we collect from California residents. Over the preceding 12 months, we may have collected some of your personal information. For details, please go to "Part A. General Terms - How We Collect and Use Your Personal Information - Information we collect".

 

Please note that in the preceding 12 months, we have not sold any personal information of California residents through a "sale" as defined in the CCPA.

 

2. Your Rights to Your Personal Information

If you are a California resident and the CCPA does not recognize an exemption that applies to you or your personal information, you have the following rights under the CCPA:

(A) You have the right to know and access the categories and specific pieces of personal information we collect about you, the sources of the information we collect, the purposes for our collection of such information, and the personal information that we share with third parties.

(B) According to Section 1798.83 of the Civil Code of California, as a California resident who uses realme apps and software, you have the right to request a copy of certain information contained in your personal information that we disclose to third parties for their direct marketing purposes.

(C) Except where the CCPA approves of the exemption, you have the right to request that we delete your personal information.

(D) You have the right to opt out of the sale of your personal information to a third party. Please note that we do not sell any personal information, including that of teenagers under the age of 16.

(E) You have the right to non-discrimination for exercising any of the above rights.

 

If you wish to exercise any of your rights set out above, please go to our DSR Platform at https://www.realme.com/global/privacy-feedback/ to submit a request or send us a request by email at privacy@realme.com, and include "California Consumer Privacy Act" in the subject line of your request email. We will match the identifying information you provide with the personal information we hold. If we are unable to verify your identity from the information we hold, we may ask you to provide additional information. You can also delegate an authorized agent registered with the Secretary of State of California to raise a request on your behalf. In the event of a request raised by your authorized agent, we may ask the agent to provide proof of authorization to act on your behalf. If the agent is unable to provide the proof, we may reject the request.

 

We will respond to all verified requests within 45 days as provided by the CCPA. Where necessary, we will extend the time limit by 45 more days with an explanation.

 

3. Contact Us

If you have any questions or concerns about this Privacy Notice, or if you have any questions about our collection, use, or disclosure of your personal information, please contact us using the following address:

Realme Mobile Telecommunications (Shenzhen) Co., Ltd.

Address: Room 201, Building A, No.1 Qianwan First Road, Qianhai, Shenzhen-Hongkong Cooperation Zone, Shenzhen, People's Republic of China (settled in Shenzhen Qianhai Commerce Secretariat Co. Ltd.)

You can also sign in to our DSR Platform at https://www.realme.com/global/privacy-feedback/ to contact us.

 

Tap here to view the previous version of this realme Link Privacy Notice.

 

 

Appendix: Personal Information We Share with Third Parties

SDKs Integrated into the App
SDK Provider	SDK Name/Type	Category of Information	Purpose of Information Use	Related Scenario	Sharing Method	Third Party's Information Processing Rules
Hangzhou Tuya Information Technology Co., Ltd.	Tuya Smart	1. IoT device's information (including the MAC address) and data generated by the IoT device, such as alarm images from a paired security camera 2. Phone number 3. Account ID and randomly generated password	1. To connect Tuya smart home devices to the App 2. To unlink your Tuya security camera from an account and link it to another account (A Tuya security camera is usable only when it is linked to an account in strong mode, in which it can be linked to one account at a time. To change the linked account, you need to apply to Tuya to unlink the camera and provide your phone number.) 3. To use Tuya devices (You need to first create a Tuya account on the Tuya cloud platform.)	1. Connecting and using smart home devices 2. Applying to Tuya to unlink your Tuya security camera 3. Creating a Tuya account	Collected directly by the SDK	https://auth.tuya.com/policies/privacy
HEYTAP PTE. LTD.	HeyTap Account	Account information	To use paired IoT devices with your HeyTap Account	Signing in to your HeyTap Account	Collected directly by the SDK	https://muc.heytap.com/document/heytap/privacyPolicy/privacyPolicy_en-EN.html
Google	Google Fit	Step count, workout distance, heart rate, weight, active calories, and height	To allow you to sync data from your local device to Google Fit	Using Google Fit services contained in the App	Collected directly by the SDK	Google Fit SDK-specific privacy policy: https://developers.google.com/fit/policy Google Privacy Policy: https://policies.google.com/privacy
Google	Google Map	Location information	To identify your location, show your workout route, and perform location searches	1. Choosing to display your workout route 2. Performing location searches	Collected directly by the SDK	Privacy policy: https://policies.google.com/privacy
Google	Firebase Authentication	Account information	To perform Google service account authentication in order for you to use Google Fit	Using Google Fit	Collected directly by the SDK	Privacy policy: https://policies.google.com/privacy
Facebook	Facebook Share	Body fat percentage, body weight, BMI, muscle mass, fat mass, obesity grade, normal weight, excess weight, visceral fat index, lean body mass, body water percentage, bone mass, protein percentage, basal metabolic rate, and biological age	To allow you to share your data, such as body fat percentage and weight, on Facebook	Sharing your data, such as body fat percentage and weight, on Facebook	Collected directly by the SDK	Privacy policy: https://www.facebook.com/about/privacy
Twitter	Twitter Share	Body fat percentage, body weight, BMI, muscle mass, fat mass, obesity grade, normal weight, excess weight, visceral fat index, lean body mass, body water percentage, bone mass, protein percentage, basal metabolic rate, and biological age	To allow you to share your data, such as body fat percentage and weight, on Twitter	Sharing your data, such as body fat percentage and weight, on Twitter		Privacy policy: https://privacy.twitter.com/en
Guangdong OPPO Mobile Telecommunications Corp., Ltd.	Weather	Location information	To display weather information	Checking for weather information on your watch	Collected directly by the SDK	Privacy policy: https://www.oppo.com/ae/privacy/
Shenzhen DO Intelligent Technology Co., Ltd.	IDOBlueProtocol	Your device's MAC address, ID, and name	To sync data between your watch and phone	Device pairing and connection; syncing data between your watch and phone	Collected directly by the SDK	Privacy policy: https://www.idoocn.com/cn/privacy.html
Shanghai Huaqiao Information Technology Co., Ltd.	Nebula AI	1. MAC address and ID of your device (watches only) 2. Your height, weight, age , sex, and country	1. To register with the Nebula AI SDK 2. To allow the Ask AI feature to generate a personalized solution for you	1. Using the Ask AI and AI watch faces features 2. Tapping a query link in a session with the Ask AI feature	Collected directly by the SDK	Official website: www.computingplay.com
Third-Party Service Providers
Company Name	Product/Service	Information That Will Be Collected	Purpose of Information Use	Related Scenario	Collection Method	Privacy Policy
Azure Microsoft	Azure OpenAI	Voice and text messages you enter	To call the OpenAI capability of and deploy Stability AI on the Azure cloud when you use the Ask AI feature	Using the Ask AI and AI watch faces features	Collected directly by the SDK	https://learn.microsoft.com/en-in/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext
Stability AI	Image or watch face generation	Text messages you enter	To generate images based on a generative AI model provided by Stability AI	Using the AI watch faces feature	Collected directly by the SDK	https://platform.stability.ai/legal/privacy-policy