realme-EU Digital Services Act

The following information is provided in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC) (“DSA”).

1. Single Point of Contact (Articles 11 and 12 of DSA)

service.eu@realme.com is realme’s single point of contact for communications with Member States' authorities, the European Commission, the European Board for Digital Services, and recipients of the service. Communications can be sent in English or German to the above email.

2. Legal Representative (Articles 13 of DSA)

The legal representative of realme in the EU is:

Name: Baradine Invest, S.L.U.

Address: calle Poeta Joan Maragall 38, 10B, 28020, Madrid , Spain

Email: service.eu@realme.com

3. Notice and Action Mechanisms (Article 16 of DSA)

Any individual or entity can submit notices concerning illegal content on realme's services, including realme Community, to our email addresses：service.eu@realme.com

4. realme EU user communication email address

Please indicate "DSA Notice" in the subject of your email sent to us. To help us properly review your notice, the following information should be included:

• a sufficiently substantiated explanation of the reasons why you allege the information in question to be illegal content;
• a clear indication of the exact electronic location of that information, such as the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of our service;
• your name and email address, except in the case of information considered to involve one of the offenses referred to in Articles 3 to 7 of Directive 2011/93/EU ( e.g. children sexual abuse or exploitation, child pornography, contacting children for sexual purposes, or incitement, aiding or attempting to commit such offenses);
• a statement similar to "I confirm my belief that the content of this notice is accurate and complete".

5. Internal Complaint-handling System (Article 20 of DSA)

Recipients of our services may lodge a complaint against our decision via our internal complaint-handling system within 6 months upon the receipt of the contested decision if they do not agree with our following decision:

• decisions whether or not to remove or disable access to or restrict visibility of the information;
• decisions whether or not to suspend or terminate the provision of the service, in whole or in part, to the recipients;
• decisions whether or not to suspend or terminate the recipients’ account;
• decisions whether or not to suspend, terminate, or otherwise restrict the ability to monetize information provided by the recipients.

Complaints may be lodged free of charge via email sent to our email addresses：service.eu@realme.com

6. realme EU user communication email address

Please indicate "DSA Complaint" in the subject of your email sent to us. Complaints are processed in a timely, non-discriminatory, diligent, and non-arbitrary manner under the supervision of appropriately qualified personnel. As soon as a decision has been made, it will be communicated to the complainant without undue delay.

7. Out-of-Court Dispute Settlement and Judicial Redress ( Article 20 and 21 of DSA)

In order to resolve disputes related to decisions made within the framework of our internal complaint-handling system, there is the possibility of seeking an out-of-court dispute settlement before a so-called “certified out-of-court dispute settlement body”. The European Commission will publish a list of those bodies. No such information is available at this time. We will update this site as soon as we have more information.

You may select any out-of-court dispute settlement body that has been certified by the Digital Services Coordinator in the relevant Member State. realme will work with the out-of-court dispute settlement body wherever required by law. realme is not, however, bound by the decision handed down by the out-of-court dispute settlement body.

The foregoing information is without prejudice to the rights of recipients of the services to enforce their claims against realme in court.

8. Measures and Protection Against Misuse ( Article 23 of DSA)

If a recipient of our services repeatedly provides content that is manifestly illegal, realme will suspend the provision of our services to them for up to six (6) months following the issuance of a prior warning. Furthermore, any individual or entity, who intentionally misuses our notices and complaints submitted through the notice and action mechanisms or internal complaint-handling systems by repeatedly filing manifestly unfounded notices or complaints, will be suspended for up to six (6) months after having issued a prior warning.

When deciding on suspension, realme will assess, on a case-by-case basis and in a timely, diligent, and objective manner, whether the recipient of the service, the individual, the entity, or the complainant engages in the misuse above, taking into account all relevant facts and circumstances apparent from the information available to realme. Those circumstances include at least the following:

• the absolute number of items of manifestly illegal content or manifestly unfounded notices or complaints, submitted within a given time frame;
• the relative proportion thereof in relation to the total number of items of information provided or notices submitted within a given time frame;
• the gravity of the misuse, including the nature of illegal content, and its consequences;
• where it is possible to identify, the intention of the recipient of the service, the individual, the entity, or the complainant.

9. Monthly Active Recipients Information ( Article 24(2) of DSA)

According to Article 24(2) of DSA, realme discloses the following information on the numbers of average monthly active recipients of our relevant online platforms in the EEA during the applicable reporting period. The data provided below is calculated in accordance with the relevant provisions of the DSA.

realme Community (Realme Mobile Telecommunications (Shenzhen) Co., Ltd.):

In the future, we will continue to monitor and publish updated information on the average monthly active recipients in accordance with the DSA.