realme Warranty Policy

realme Warranty Policy

This warranty policy applies to realme products sold in Bangladesh only, which includes Mobile Phones, Accessories, IoT Products, etc. During the warranty period, if functional failure occurs upon normal usage, realme will provide free repair service or replacement according to the standard policy guidelines set by the company.

HANDSET WARRANTY DURATION AND SERVICE TYPE

REPLACEMENT SPARE PARTS WARRANTY DURATION FOR MOBILE PHONE

ACCESSORY WARRANTY DURATION AND SERVICE TYPE

IOT PRODUCTS WARRANTY DURATION AND SERVICE TYPE

realme Mobile Phone, Accessories & IoT Products Warranty Policy: 

Warranty coverage and restrictions:

1. This warranty policy applies only to realme device sold in Bangladesh Territory.
2. The warranty of the mobile phone will be applicable from the activation date or Invoice date whichever is earlier.
3. To avail warranty service support for realme accessories & IOT products, customers are advised to carry original box pack while visiting the service center along with valid purchase proof of Invoice.
4. During the warranty period, if any functional failure occurs, realme will provide maintenance services free of charge through their authorized service centers.
5. Device has exceeded the standard warranty duration Will be count as Out of warranty.
6. Device/Product is liquid damaged or any moisture/corrosion is there Will be count as Out of warranty.
7. If any damage occurs in/on outer surface of product, including but not limited to crack, scratches on external surface Will be count as Out of warranty.
8. Any unauthorized repair, disassembling tried on device Will be count as Out of warranty.
9. Warranty sticker is missing/misplaced or changed Will be count as Out of warranty.
10. Warranty does not cover if device get rooted by user and it cannot get restored by software update, ASC to ensure to take customer approval before doing software.
11. Warranty does not cover natural wear and tear, usage under extreme conditions, damage due to improper care and damaged cause by act of God such as floods, fire or earthquakes.
12. Warranty is applicable only for products purchased in Bangladesh. International warranty is not applicable.
13. Devices/products given for business activities to teams, will get service as per realme service policy. Warranty start dates will be considering by activation date.
14. In case of any dispute, where there is no fault found in device by ASC and user is not agreeing then both parties may agree for testing of device by agencies authorized by Consumer court/organization. The testing fee should be submitting in advance by both parties. If after testing it found quality issue then testing fee will be borne by service center, if no fault found in device then fee will be borne by user.
15. If there is any conflict between this service policy and national laws and regulations, all national laws and regulations shall prevail.

Warranty Conditions:

1. A valid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe;
2. A valid proof of purchase is mandatory to produce at the service center to avail warranty service.
3. Some accessories (for example manual, warranty card, etc.) are not covered by this warranty; 
4. Products purchased overseas are not entitled to claim warranty services in domestic service centers. You must pay for the repair, take into consideration spare part costs and please make an appointment with the Customer Service Center before your visit;.
5. All replaced parts are owned by realme. 

Warranty Limitations:

This warranty neither covers man-made damages nor any of the following conditions, however, paid repair services are available.

1. Beyond the warranty period / unauthorized repair through the third party.
2. No warranty card and valid proof of purchase, however, an exception can be granted if the customer can prove that the accessory is within the warranty period; 
3. Non-realme official warranty commitments; 
4. The device is damaged due to improper use (such as falling, squeezing, water damage, etc.); 
   Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes, lightning strikes and traffic accidents); 
5. Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-realme accessories,   etc.
6. Product natural wear and tear (for example cable, connector, etc.); 
7. Disassembly, self-repair, modification, and other human behaviors that cause damage. 

Other information:

Under circumstances where the accessory has been subjected to damp conditions, water damage, or unbranded modification, other issues may occur after the accessory has been processed. If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall prevail.