realme (Australia) Warranty Policy

The following warranty policy applies to realme products sold by authorised dealer in Australia only. In the event that performance failure occurs from normal use during the warranty period, realme will provide warranty repair services free of charge.

1. In-Warranty Quality Commitment

1. All replacement parts and accessories are brand new.
2. Replacement parts can enjoy the original remaining warranty period or 3 months from the date of the replacement warranty, whichever is longer.

2. In-Warranty Instructions and Principles

1. A valid proof of purchase is required to ensure the basic guarantee of your rights, please be sure to keep them safe.
2. Under the circumstance of unable to provide Proof of Purchase, realme will compare the date exactly three months after the manufacture date of the handset and the date of the E- warranty date shown in the system. realme will select the more beneficial of the two to serve as the de-facto purchase date.
3. In-box accessories such as User Guide, Warranty Information booklet and SIM ejector pin are not covered by this warranty.
4. realme products purchased outside of Australia are not covered under warranty. realme Mobile Australia can assist with repairs and inquiries by appointment from authorised service centre. Please take into consideration that this may include part cost and service fees.
5. realme reserves the right to object repair/replacement request if the cause of malfunction and/or abnormality of the handset is due to accessories such as protective cover, screen protector etc. realme may replace the old accessory with new accessory based on circumstances.
6. All parts replaced from warranty services belong to realme Mobile Australia.

3. Out-of-Warranty Instructions and Principles

All handsets assessed to have physical damage, related man-made cause or any of the following conditions will not be covered under warranty. However, can be repaired with a service fee:

1. Handset exceeds 24 months warranty period;
2. No valid Proof of Purchase or invoice, however, exemption can be granted if the customer can prove that the handset is within the warranty period;
3. Non-realme official warranty commitments or commitments provided to you outside of the In-Warranty contents;
4. Normal wear and tear by nature. This includes scratches, dents and cosmetic damaged on the frontal display, back cover, physical buttons, etc.;
5. Damage and distress resulting from accidents and transport accidents such as neglects, misuse and abnormal use; damage from improper use such as dropping, exposure to liquid, moisture, sand, dirt, force pressure, unusual electrical stress, etc.;
6. Damage and malfunction caused from uncontrollable external forces such as fire, flooding, dirt, windstorm, lighting, earthquake, theft and improper use of any electrical source;
7. Damage and defects resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the products;
8. Failure to use and maintain the product according to the instructions that leads to damage or malfunction, such as use under extreme temperatures, use of non-realme accessories, etc.;
9. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not undertaken or approved by realme;
10. Handset dissembled, repaired, modified and rooted by unauthorised realme repairer;
11. Products purchased from outside Australia.

4. Precautions and Backup Reminder Prior to Sending Handset in for Repair

1. Please provide either original or a copy of Proof of Purchase when enquiring for warranty service.
2. For the respect of customer’s privacy, realme recommends customers back up all the data and then delete all data on the handset before sending in for repair. realme is not obligated to assist with the backup or restore process to customer’s data.
3. realme will not be held responsible for data-related matters including data loss and disclosure of data.

5. Other Information

1. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
2. If the handset is assessed to be beyond economical repair, realme will provide you a recommendation of purchasing a refurbished handset. This resolution is recommended for the purpose of avoiding potential post-repair malfunctions from the Out-of-Warranty damage, such as liquid damage, severe physical damage, etc.
3. If the handset is assessed to be Out-of-Warranty, realme will send an email quote to customer which is provided by the customer. This email acts as a written notice for collection of handsets within three months. Under Uncollected Goods Act 1995, realme has the right to dispose of any uncollected goods (handsets) three months from the date of written notice. Thereupon, realme will dispose of the uncollected handset at the service centre. It is customer’s responsibility to ensure all personal information (name, contact phone number, email, etc.) provided to realme are correct. realme will not be held responsible for any incorrect email provided by the customer if the email notification cannot be delivered due to an incorrect email address, uncollected handsets will still be disposed of after three months.
4. All warranty policies are subject to change based on Australia Consumer Law.